Solved
Customer Service English
3 years ago
I have now been trying to call every single telekom number every 30 minutes and no one speaks English. They keep directing me to the same page to generate a return label but that page does not let me print anything after entering the details. I mention this problem and it still directs me back to this. Does anybody have the English customer service number here ?
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3 years ago
Hello @msk2222
I called the team. When can you best be reached by phone?
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3 years ago
Please call me right away
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Accepted Solution
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3 years ago
@Inga Kristina J. will call you today, when she is in her shift.
https://telekomhilft.telekom.de/t5/Geraete-Zubehoer/Returning-a-router/td-p/5412667/page/2#answers
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3 years ago
I also have the same problem. Could someone contact me about changing the current private 5G router internet to a Business account.
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3 years ago
Hi @Justinas Milius Miliausk
I got this message with way too much delay...
But nevertheless we already had a nice phone call and everything ist done already.
It just happened in a different Thread.
Thanks again for your patience.
Best regards,
Louisa G.
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3 years ago
I wrote my full answer in your earlier posting.
Kind regards
Anna J.
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1 year ago
Sorry, but I do not speak Deutsche...
However, my MagentaXL internet service not working properly for the past two (2) weeks...!!!
Have tried contacting TELEKOM via the 08003301000 telephone number --- however, seems the automated menu only responds to telephonic inputs and German language.
Can anyone recommend a method to help me contact someone at Telekom?
It seems this may require a technician to respond to the internet service problem.
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1 year ago
I can call you tomorrow around 11am if this is okay for you @BOWEN1 ?
Please have your customer number and the last 6 digits of your IBAN ready for legitimization reasons.
Kind regards,
Martin Bo.
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1 year ago
Yes… 11am will be fine… thank you
do you have my cell phone number? If not I can send it to you
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1 year ago
Thanks for the pleasant call @BOWEN1.
As discussed, you get the disconnections most likely because of the repeater (TP-Link).
I did a factory reset for the router and ordered you the "Speed Home WLAN".
Your router and the new repeater will be compatible, and you should not have any issues.
Drop me a line if I can do anything for you.
Enjoy the beautiful weather.😉
Kind regards,
Martin Bo.
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