DSL not responding (no DSL synchronization).
5 years ago
Hi
I have a problem with internet connection. Every 2 or 3 days my internet connection disconnect couple of times per day with following error logs on my FritzBox 7590 router:
01.08.20 17:29:04 Internet connection established successfully.
01.08.20 17:28:55 DSL is available (DSL synchronized with 37344/12736 kbit/s).
01.08.20 17:27:08 DSL synchronization starting (training). [2 messages since 01.08.20 17:24:27]
01.08.20 17:22:45 DSL synchronization starting (training).
01.08.20 17:22:30 Timeout during PPP negotiation.
01.08.20 17:22:29 Internet connection cleared.
01.08.20 17:22:25 DSL not responding (no DSL synchronization).
Can you help with this?
Regards
2171
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5 years ago
@internet76431
- Firmwareversion of Fritzbox 7590?
OS 07.20 causes problems if connected with a certain version of Telekom's switching facility.
A screenshot of "Intenet/DSL-Informationen/DSL" would be very helpful.
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5 years ago
Hi
Version indeed is 07.20 but I have updated firmware today and these type of disconnection happening for last 6 days.
dsl02.jpg
dsl01.jpg
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5 years ago
@internet76431
Plse check your line by means of the "malfunction assistant":
https://www.telekom.de/hilfe/hilfe-bei-stoerungen?samChecked=true
Do you use so called Powerline adapters?
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5 years ago
Would you mind answering the question from @Gelöschter Nutzer regarding the Poweline Adapters?
If you don't have any Wi-Fi enahncers or LAN switches / Powerline Adapters, then plese tell me, when I can call you to discuss troubleshooting options.
Kind regards
Nico B.
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5 years ago
Hi
I do not use any Powerline adapters. I am available for a call today at any time. As you can guess I speak only English
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5 years ago
thank you for the call.
Like we discussed, a technician will look at the situation more closely on Friday noon / afternoon.
If you are having any other questions or if the appointments fails on Friday, please don't hesitate to respond here.
Kind regards Nico B.
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5 years ago
Hi @internet76431,
a technician tried to solve the problem on your line, but it seems that it doesn't work.
When i check your line there is still a failure on it. Do you still have connection problems? Maybe we have to send an technician again then.
Kind regards, Isabel M.
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5 years ago
Yes, on my router I see that there were some connection drops on August 28th around 01:00 AM.
I am not sure does it make sense to send technician again because two of them were already in my apartment and they were not able to find error in house installation.
Maybe you should look for error in outside installation or within your data center.
Is there possibility for you to check outside installation or maybe to engage someone from your data center to check is there anything specific in their logs.
Also, do you know is it possible to switch from my current contract to this product: https://www.telekom.de/unterwegs/tarife-und-optionen/smartphone-tarife/magentamobil-xl
Regards
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5 years ago
Yes, the technician have to check the whole line to solve this problem. The isolation from the cable isn't good enough. I#m very sorry that the technicians couldn't solve that yet. I will send your ticket to the technicians now and they will call you for an appointment.
The product you've mentioned is a Smartphone product, so you have to ask our mobile department. I can send your question to them and they will answer you.
Kind regards, Isabel M.
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5 years ago
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5 years ago
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3 years ago
Well, after 3 or 4 visits from Telekom technician problem was solved. First, I think 3 times, they were focusing on problem check with installation in the building and last time technician checked main switch point in the village where I live and he found problem there and after that it was fixed.
Regards
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3 years ago
Hi,
Thank you for your reply.
I am a new customer, hoping that everything will be better/faster/stable compared to my old provider, considering the working from home situation, but....
This coming Tuesday would be the technician second visit, first visit he replaced the wall socket, and during his first visit he also looked at the wiring/installation in the building and he said this could be related to the problem. So, I would assume the second visit he will focus on the building wiring, etc.
Btw, did Telekom charge you?
Cheers
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3 years ago
@Guna
Hey,
thanks for your message in our community. That is of course annoying that it comes to cancellations. But I'm glad that the technician will come again on Tuesday. Please feel free to give us feedback afterwards.
Greetings
Timur K.
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