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DSL not responding (no DSL synchronization).
vor 4 Jahren
Hi
I have a problem with internet connection. Every 2 or 3 days my internet connection disconnect couple of times per day with following error logs on my FritzBox 7590 router:
01.08.20 17:29:04 Internet connection established successfully.
01.08.20 17:28:55 DSL is available (DSL synchronized with 37344/12736 kbit/s).
01.08.20 17:27:08 DSL synchronization starting (training). [2 messages since 01.08.20 17:24:27]
01.08.20 17:22:45 DSL synchronization starting (training).
01.08.20 17:22:30 Timeout during PPP negotiation.
01.08.20 17:22:29 Internet connection cleared.
01.08.20 17:22:25 DSL not responding (no DSL synchronization).
Can you help with this?
Regards
2131
20
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vor 4 Jahren
@internet76431
- Firmwareversion of Fritzbox 7590?
OS 07.20 causes problems if connected with a certain version of Telekom's switching facility.
A screenshot of "Intenet/DSL-Informationen/DSL" would be very helpful.
2
Antwort
von
vor 4 Jahren
@internet76431
Plse check your line by means of the "malfunction assistant":
https://www.telekom.de/hilfe/hilfe-bei-stoerungen?samChecked=true
Do you use so called Powerline adapters?
Telekom hilft Team
vor 4 Jahren
Would you mind answering the question from @Gelöschter Nutzer regarding the Poweline Adapters?
If you don't have any Wi-Fi enahncers or LAN switches / Powerline Adapters, then plese tell me, when I can call you to discuss troubleshooting options.
Kind regards
Nico B.
1
Antwort
von
vor 4 Jahren
Hi
I do not use any Powerline adapters. I am available for a call today at any time. As you can guess I speak only English
Telekom hilft Team
vor 4 Jahren
thank you for the call.
Like we discussed, a technician will look at the situation more closely on Friday noon / afternoon.
If you are having any other questions or if the appointments fails on Friday, please don't hesitate to respond here.
Kind regards Nico B.
7
Antwort
von
vor 4 Jahren
Yes, the technician have to check the whole line to solve this problem. The isolation from the cable isn't good enough. I#m very sorry that the technicians couldn't solve that yet. I will send your ticket to the technicians now and they will call you for an appointment.
The product you've mentioned is a Smartphone product, so you have to ask our mobile department. I can send your question to them and they will answer you.
Kind regards, Isabel M.
Telekom hilft Team
vor 4 Jahren
0
Telekom hilft Team
vor 4 Jahren
5
Antwort
von
vor 3 Jahren
@Guna
Hey,
thanks for your message in our community. That is of course annoying that it comes to cancellations. But I'm glad that the technician will come again on Tuesday. Please feel free to give us feedback afterwards.
Greetings
Timur K.