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10 months ago
Hi @mydsl ,
welcome to the Telekom hilft Community.
You have already filled out your profiled so the Telekom team here can contact you. They do speak English.
Sometimes it takes a little while until they come to a specific thread here. You could already provide time slots that are good for a call - ideally large time slots. You can post the time slots here but please do not post personal information.
Best wishes,
Coole Katze
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10 months ago
Hi @Louisa G. ,
Thank you for reaching out. Monday noon would be fine.
Thank you once again.
Regards
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10 months ago
Hey @mydsl,
I just talked to my colleague about your matter.
As I told you, you will keep the connection with Vodafone until the end of August. They will deactivate the connection after our activation, so you won't have a disconnection for a long time.
About the router and the cancellation of the contract with Vodafone, you should receive new information within the next days from them.
Otherwise, you can contact Vodafone and ask them for a new confirmation.
Kind regards
Louisa
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10 months ago
Hi @Louisa G. ,
Thank you for your response and help. I appreciate it.
I have not heard anything from Vodafone yet and the contract date remains the same in my account. I will try to get a hold of Vodafone and hopefully they can clarify this. I guess that is all I can do.
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