Dear community,

I apologize for writing in English. unfortunately my German is not great.

I switched from Vodafone to Telekom after the end of Vodafone contract. However, I had cancelled my Vodafone contract. My contract with Vodafone ends on 13.08.2024. During the signing contract process, I had all the information including my DSL number added to the information. I also uploaded the contract cancellation document for smooth transition.

Today, I received a text message that my Telekom connection will be setup on 26.08.2024. I was hoping for a earlier setup as internet as home is important for me and my family. Is there anything that could be done so that I can have internet earlier.

Thank you for your help.