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Earlier Contract ending for moving to Telekom(English)
3 years ago
Hi all
Normally, my Vodafone contract will end on 20.11.2023, and the Telekom contract will start on this date but I contacted Vodafone for extraordinary contract termination(without paying extra fees for the remaining months) because my upload/download speed is terrible.
They told me that they "stored in the system that the contract can be terminated at any time without notice. The new provider must therefore request porting from us again to get the new information." but I couldn't get any information about this process. As I understand Telekom side can request to move earlier from Vodafone. Is it correct? I don't want to pay the remaining month's fee and move to Telekom as soon as possible.
You can find the conversation attached.
Could you please help me with this topic?
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3 years ago
@Sadik0934Request a provider change by signing a contract with Telekom. They will organize and terminate your existing contract with vodafone and will transfer your landline phonenumbers to Telekom. You have got information from vodafone for leaving there contract at once. You can add these information to inform Telekom.
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3 years ago
Hi @NoOneElse
Thanks for your answer.
I have a contract with Telekom but it will start on 20.11.2023. I just want to update this date earlier with this information. My german is not good to talk with customer service right now. Is there any online application form for this request? At least I can translate and write to the Telekom or can anyone help me from the forum who can communicate in English?
Best Regards
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3 years ago
@Sadik0934
Pls enter all requested Data in your local Profile wich you'll find into "Settings" from your Avatar. Insert your phone-number for recall into "Kundendaten" and also the time under "Weitere Informationen". All informations are accessable only for the Teamies from the "Telekom-hilft" team.
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3 years ago
@Sadik0934
Pls enter all requested Data in your local Profile wich you'll find into "Settings" from your Avatar. Insert your phone-number for recall into "Kundendaten" and also the time under "Weitere Informationen". All informations are accessable only for the Teamies from the "Telekom-hilft" team.
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3 years ago
Hello @Sadik0934,
my colleagues already answered to this topic here in your other thread.
So it would be good to stay there, so that there won't be any confusion.
Kind regards Inga Kristina J.
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