(ENGLISH) I need help with my internet. Support made me a second order?!
3 years ago
I have tried Twitter, Facebook, calling and being hung up on multiple times or yelled at when I do not speak German and begging for English help.
I had originally looked to set up to Telekom when I moved in for Feb 1 but when the technician came the building had been broken into and someone cut all the Telekom wires so the technician left and said a new technician will come but he can't do anything so he literally did nothing. Except that night, I got an email saying my connection was confirmed which is simply not true as the technician came and did nothing. I tried Facebook, Twitter, calling for help to get a new technicial and when I finally had the chance to have a work friend call who spoke German - support said I had to make a new contract to get a technician and now I am being delivered another modem even though I had one with my original order. I am now so confused because I have two order numbers and I don't want to be in a situation where I have two contracts because the Telekom guy on the phone said he was cancelling the original one. I need help understanding what has happened or has he just made me sign a new order for no reason? All I needed was a technician. I do not need the extra modem that is now being delivered with the second order number - I already got the kit with the first order.
I understand being in another country but dear god I have only just moved from Australia and I can't learn the language immediately, I have tried everything from translating in chat, to reaching out to public forums to trying to go to the shop and I am just not getting any help. I was told I would be called on my last forum post and I never was called about that either, I keep being told I will get help and I get none. I just want someone to call. I have my phone number linked. I will provide anything I just need to talk to someone on the phone or something!
Original Auftragsnummer: 80274419855
New: 80275159849
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Geralt von Riva
3 years ago
@nicoleconstantine
I will notify the team. Then a member of staff who speaks English will answer.
Please fill out the customer profile completely.
Link to it is in my signature. Please enter your availability under "Advanced information".
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nicoleconstantine
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Geralt von Riva
3 years ago
Hi!
You said to reach out if my data ran out of the 60GB on the wireless sim router, I’m hoping the connecting tomorrow goes smoothly but I still need my additional data until that connection comes through. Can this be topped up please?
Thanks,
Nicole
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falk2010
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Geralt von Riva
3 years ago
You said to reach out if my data ran out of the 60GB on the wireless sim router, I’m hoping the connecting tomorrow goes smoothly but I still need my additional data until that connection comes through. Can this be topped up please?
You said to reach out if my data ran out of the 60GB on the wireless sim router, I’m hoping the connecting tomorrow goes smoothly but I still need my additional data until that connection comes through. Can this be topped up please?
@Sören G.
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Sven Ö.
Telekom hilft Team
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Geralt von Riva
3 years ago
Good evening @nicoleconstantine , because it's a little bit late, I didn't want to call you.
I sent you a new voucher for data volume via E-Mail.
Kind regards Sven Ö.
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nicoleconstantine