Telekom hilft Community

Telekom Business Community

Private customers

Telekom Shops

Contact

Solved

English - I need to return extra equipment

4 years ago

Hello! I moved in January and took my Telekom service with me. Telekom shipped me an extra TV receiver and DSL modem that I don't need. They never asked for them back, but now they are trying to bill me for them. What's the best way to send them back to avoid getting billed for them? Thanks!

388

8

    • Accepted Solution

      accepted by

      4 years ago

      Hello @schuecl,

      thank you for the very nice phone call.

      I'm waiting for your private message depending the Media Receiver. For the Speedport I'll look regularly if the device got back to us and if there will be charged anything. If so, you'll get a refund from me.

      Kind regards Inga Kristina J.

      0

    This could help you too

    return equipment and cancel receipt

    5 years ago

    in  

    Festnetz & Internet

    592

    0

    2

    Solved
    Leaving Germany, do I need to return router?

    2 years ago

    in  

    Festnetz & Internet

    422

    0

    2

    Need contract help in English please

    4 years ago

    in  

    Festnetz & Internet

    161

    0

    2

    Solved
    need help in English please

    4 years ago

    in  

    Festnetz & Internet

    855

    0

    4

    Solved
    Return equipment after contract termination

    3 years ago

    in  

    Festnetz & Internet

    497

    0

    4

    You might also be interested in

    • Request purchasing advice

      Fill out our online contact form quickly and easily so that we can advise you personally in a timely manner.

      Request purchasing advice

    • View offers

      Informieren Sie sich über unsere aktuellen Internet-Angebote.

      View offers
     

    Social Media

    Telekom FacebookTelekom InstagramTelekom X