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[English] Question About Bill - Verbindungen zu ausländischen Mobilfunknetzen EU

vor 4 Jahren

Hello,

 

I am sorry about the request being in English, my German is limited.

We received our invoice with a charge for "Verbindungen zu ausländischen Mobilfunknetzen EU" for 01.09.21 - 30.09.21 on one of our mobile lines.  We traveled though Luxemburg and stayed in Belgium for a few days but have never been charged for connecting or using mobile service in another EU country before.  Does anyone know why this charge has appeared?

 

Thank you.

614

12

    • vor 4 Jahren

      Hello @raskabass 

      Have you used WLAN-Call and made a call to an EU country other than Germany?

      6

      Antwort

      von

      vor 4 Jahren

      Hi raskabass,

       

      The culprit might be a messaging application that uses MMS as a fallback if the recipient does not have the same messaging app. For example, I have Signal on my mobile phone and have configured it so that it is my default SMS/MMS app, too. In this case, the app sends Signal messages to other Signal users and SMS/MMS to people who do not have Signal installed.

       

      Also, you could have fallen victim to some malware app that sends expensive text oder multimedia messages to foreign networks, see for example Is My Phone Compromised by MMS Malware? : Cybersecurity101 (reddit.com)

       

      Fingers crossed that it is not the malware.

       

      Best wishes,

      Thomas

      Antwort

      von

      vor 4 Jahren

      @teezeh 

       

      I'll check our default applications, but wouldn't the charges be under "Verbindungspreise SMS/MMS ServiceCenter" if this was the case?  The charge I received is under "Verbindungspreise Telefonie".

      Antwort

      von

      vor 4 Jahren

      Hi,

       

      Since you wrote

       

      I do see the Einzelverbindungsnachweis lists MMS charges over the month

      I do see the Einzelverbindungsnachweis lists MMS charges over the month
      I do see the Einzelverbindungsnachweis lists MMS charges over the month

       I thought this was about MMS. Did I miss anything?

       

      Best wishes,

      Thomas

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      Antwort

      von

    • vor 4 Jahren

      Good evening @raskabass,

      thanks for texting and explainig the problem with your bill.
      I had a look at it and we need to talk by phone about this point to have a clear view.
      When can I reach you by phone?

      Best regards

      Sarah D.

      2

      Antwort

      von

      vor 4 Jahren

      @Sarah D. 

       

      I am available after 1700. I can be available earlier if a time is coordinated.

      Antwort

      von

      vor 4 Jahren

      Good evening @raskabass,

      I'm happy that we solved the current problem in our phone call this evening.

      If there are any further questions in future, please contact us again. 😊

      Best regards

      Sarah D.

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      Antwort

      von

    • vor 4 Jahren

      Thanks for your answer @raskabass.
      Tomorrow I'm at 19 o'clock in office and I will contact you then by phone.

      Best regards

      Sarah D.

      0

    • Akzeptierte Lösung

      akzeptiert von

      vor 4 Jahren

      Good evening @raskabass,

      I'm happy that we solved the current problem in our phone call this evening.

      If there are any further questions in future, please contact us again. 😊

      Best regards

      Sarah D.

      0

      Uneingeloggter Nutzer

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