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(English Support) Wifi

10 months ago

Do i need to mention that i live in a building? Since i don't have any room number just street name and street number so i am not sure how they will send the wifi connection in my room.

I dont want to mess with the wifi connection of my neighbors so please let me know if I should contact telekom service center and inform them about this situation.

I received the letter and it has been mentioned that they will start the connection tomorrow and no technical person will be coming.

Help is very much appreciated.

Thank you.

121

10 months ago
@Sk161
I do not really understand what you are talking about and what situation you want to inform the service center about.
Please correct me if I am wrong:

1) You have ordered a landline and internet contract at Telekom
2) This should be active starting tommorow

If this is correct then:

3) Get an internet router such as speedport smart 4 from Telekom (you have to buy or rent)
4) Plug this router into your landline plug in your room / flat
5) Configure your Wifi access according to your needs in that internet router

Just to clarify: Telekom will not send Wifi signals to your room/flat.

If you have any problems with one of these steps please come back here or contact the Telekom hotline.
5
Answer
from
10 months ago
@Sk161

Thank you for contributing to our community 🙏🏽

It's possible the previous owner was known. Is the Internet connection working or was the activation successful? If not, I’ll check it again 👍🏽

Please leave your correct data in the profile and let me know when I can reach you.

Best regards
Timur
Answer
from
10 months ago
Hello,

I have updated my contact details on my profile.

I am available today till 5 p.m.

Thank you.
Answer
from
10 months ago
@Sk161

Thank you very much for the short and pleasant conversation earlier 👍🏽

I am very glad that the internet connection was successfully activated 😊

I wish you a nice weekend 🙌🏽

Best regards
Timur
Unlogged in user
Answer
from
Accepted Solution
accepted by
10 months ago
@Sk161

Thank you very much for the short and pleasant conversation earlier 👍🏽

I am very glad that the internet connection was successfully activated 😊

I wish you a nice weekend 🙌🏽

Best regards
Timur
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