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Wifi not activated and no English support
vor 2 Jahren
Hello, I got DT deal from check24 and it was supposed to start yesterday. Since then I am trying to contact you guys in every possible way but I have no clue what your automated voice is saying in German!!!!!
i somehow reached one person who just hung up hearing English. I used your chat service yesterday and they said “if it is mentioned in letter it doesn’t mean it will start at that time”(again in German , if I can use translator and text , why can’t they just do the same?). I have also registered for a call back and no response again!
for company stature of deutsche Telekom, this is terrible! I hope there is someone who can assist people in english
note: I am available for a call for anytime in the day! Just get my wifi up and running!
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Akzeptierte Lösung
akzeptiert von
vor 2 Jahren
Hello @Pramod,
yes, I'm very sorry that the problem couldn't be solved yet.
There are some technical components that have quitted service and have to be replaced. Normally this does not take that much time, but in this case it seems to be rather difficult.
But there is already an urgency mark on the ticket, so that the technicians are working on it 24 hours.
Kind regards Inga Kristina J.
0
Akzeptierte Lösung
akzeptiert von
vor 2 Jahren
Hello @Pramod,
I was not here yesterday, but I just saw that you're online again since yesterday.
Kind regards Inga Kristina J.
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