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3 years ago

Ich habe ein Prepaid-Konto. Jetzt habe ich mir ein MagentaMobil XS mit Premium-Plus-Smartphone bestellt.
Ich habe mein Smartphone bekommen, aber meine eSim war nicht aktiviert und ich habe meine Kundennummer nicht erhalten.

318

3 years ago
Hast du einen Kundencenterzugang, über den du den Tarif verwalten kannst? Dort könnte die Einrichtung der eSIM angestoßen werden.
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3 years ago
You said you have a Prepaid account; have you ordered the new Magenta Mobil XS as a change from your current prepaid plan? Then the SIM and phone number should remain the same.
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3 years ago
I couldn't extend my contract, so I needed to get a new one. But I never got any information about this new contract. I even got the smartphone I order with the new plan.
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3 years ago
Okay, I guess it would be best to call the Team at this point. Please check whether you have entered a contact number into your profile HERE

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3 years ago
Good evening @Fecinema ,

thanks for your writing. When can I reach you by phone?

Is it still possible to get you by phone with your prepaid number? As I tried it a few minutes ago, I couldn't reach you.

Or how is it possible to get you by phone so we can have a look what it is about that you eSIM doesn't work.

Best regards

Sarah D.
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3 years ago
Hi @Sarah D. Thank you for replying.
My prepaid number it's still working, but I didn't get your call.
You can call me.
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3 years ago
Hello @Fecinema,

are you still available for a call today?

Kind regards

Malte M.
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3 years ago
yes I am @Malte M.
can the call be in English?
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