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Festnetz contract not show under my login with magentaAPP

vor 22 Tagen

Hey team, since I moved and moved my contract to the new house, I cannot see the landline contract under my login with magentaapp. I only see the mobile contracts. Whenever I try to add it in the website, under contracts, it shows the opposite. Only the landline contracts without the phone contracts. I only have one login under my name and I really need a way to see all contracts under it as I used to see it before.

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    • vor 22 Tagen

      Hi @Bassem ELMasry,

       

      are the contracts under the same name? There is an issue if the contracts are under different names.

       

      Sören

      0

      6

      Antwort

      von

      vor 22 Tagen

      Ok great! But English speaking please. I am still in the process of learning German. Thanks

      0

      Antwort

      von

      vor 21 Tagen

      Hello @Bassem ELMasry,

       

      unfortunately I didn't reach you via phone yet. I'll try again later this day.

       

      Kind regards

      Malte

      0

      Antwort

      von

      vor 21 Tagen

      @Bassem ELMasry,

       

      I only got the mailbox again on my second try to call you. 

      Are you available for a call today? Or should we try it tomorrow in the time frame mentioned?

       

      Kind regards

      Malte

      0

      Uneingeloggter Nutzer

      Antwort

      von

    Uneingeloggter Nutzer

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