Festnetz contract not show under my login with magentaAPP

vor 6 Monaten

Hey team, since I moved and moved my contract to the new house, I cannot see the landline contract under my login with magentaapp. I only see the mobile contracts. Whenever I try to add it in the website, under contracts, it shows the opposite. Only the landline contracts without the phone contracts. I only have one login under my name and I really need a way to see all contracts under it as I used to see it before.

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    • vor 6 Monaten

      Hi @Bassem ELMasry,

       

      are the contracts under the same name? There is an issue if the contracts are under different names.

       

      Sören

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      vor 6 Monaten

      @Bassem ELMasry,

       

      I only got the mailbox again on my second try to call you. 

      Are you available for a call today? Or should we try it tomorrow in the time frame mentioned?

       

      Kind regards

      Malte

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      vor 3 Tagen

      @Malte M. I am really sorry I completely missed this. I did not get any notifications for replies. I am still facing the same problem. 

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      vor 3 Tagen

      I am available for a call at anytime. I am still facing the same problem 

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