Festnetz contract not show under my login with magentaAPP
22 days ago
Hey team, since I moved and moved my contract to the new house, I cannot see the landline contract under my login with magentaapp. I only see the mobile contracts. Whenever I try to add it in the website, under contracts, it shows the opposite. Only the landline contracts without the phone contracts. I only have one login under my name and I really need a way to see all contracts under it as I used to see it before.
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22 days ago
Hi @Bassem ELMasry,
are the contracts under the same name? There is an issue if the contracts are under different names.
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22 days ago
Ok great! But English speaking please. I am still in the process of learning German. Thanks
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21 days ago
Hello @Bassem ELMasry,
unfortunately I didn't reach you via phone yet. I'll try again later this day.
Kind regards
Malte
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21 days ago
@Bassem ELMasry,
I only got the mailbox again on my second try to call you.
Are you available for a call today? Or should we try it tomorrow in the time frame mentioned?
Kind regards
Malte
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