Hi, Team!

Got a new modem to set up fiberglass internet in the new apartment. When entering modem Id and glassfiber id - setup offers to test the connection. Connection test fails with an error: "Verbindungstest vom Glasfaser-Modem fehlgeschlagen"

Called last week to support on Thursday and was mentioned that the ticket was created to resolve the issue and I should expect to have a callback on Friday/Saturday. Unfortunately - no one called back. I called back on Monday and was told that they will tell me what to do next on Tuesday - still no call.

Tried to call today, but unfortunately, the lady just dropped the call after 20 min (unfortunately my German is not sufficient for the phone conversation) 

No idea what is the problem and when it will be fixed. 

I'm very frustrated. It's been already almost 2 weeks without any progress, and internet connection. 

What else can I do? 

Thank you in advance