Fiber ID (Home ID) not known

vor 6 Monaten

Hello, I received my activation link for fiber optic connection today but the home ID from the fiber socket is not recognised. Could you please help?

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    • vor 6 Monaten

      Hello @Tunde,

      thank you very much for the pleasant call.
      I have just sent you an e-mail.

      As soon as I have a picture of your fiber outlet at hand, I can investigate further.

      Kind regards
      Jonas

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    • vor 4 Monaten

      Hey there @Tunde,

       

      I just wanted to let you know that we didn't forget you.

      We are still on it and wait for a final response to sort everything out. I'm terribly sorry this matter takes so much time. If we can assist you somehow in the meantime, just let us know.

       

      Kind regards

      Louisa

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    • vor 4 Monaten

      @Tunde

      We have received feedback from our colleagues. They have been trying for several weeks to arrange an appointment with the property management and the construction company, but so far without success. A colleague even visited the site but was unable to gain access to the property. However, it now appears that there is an additional issue.
       
      Kind Regards Wiebke 

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      vor 3 Monaten

       

       

       

      Unfortunately, we still haven't received a final response. I'm very sorry about that. We'll keep you updated. 

       

      Best regards
      Timur

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    • vor 3 Monaten

      Hello @Tunde

       

      We got a new feedback from the technician. 

      He is in contact with the property management and they try to find an appointment for the renewal of the cables. 

       

      Best regards, Inga Kristina

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    • vor 3 Monaten

      Hi @Tunde

       

      Unfortunately we got no news until now. 

      It seems that there are many difficulties in finding an appointment with the property management. 

       

      Best regards, Inga Kristina

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    • vor 8 Stunden

      Hello @Tunde,

      unfortunately, I could not reach you via telephone just now.
      I have been informed that my colleagues have been trying to contact you regarding a new appointment.
      They have also told me that they were able to reach you once to confirm your e-mail-address.

      Please be available - either via mobile phone, or via e-mail - for further contact with my colleagues. With such an appointment we may now finally fix your connection. :)

      Do not hesitate to ask me in case of any further questions.

      Kind regards
      Jonas

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