Fiber Internet Installation

4 days ago

Hi! We switched internet providers to Telekom since the end of August, however our connection is currently on VDSL while waiting for the fiber internet box to be installed in our apartment. I signed up for 300 Mbits Glasfaser Internet but my current and temporary Telekom VDSL connection is only at 100 Mbits. Based on the screenshot below, there's a delay because Telekom's partner in installing these boxes are still waiting for the approval of my landlord. I already gave the necessary information about my landlord upon signing up with Telekom (Jan. 2025) however my landlord said nobody has ever contacted them about this approval. Can someone from Telekom's Glasfaser team please check what's going on?  Thanks in advance for the assistance.

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    • 4 days ago

      Hello @untitledprojectPH,

       

      thank you for your post. 😊

      Sadly, I could not reach you right now. 

       

      I'm more than happy to take a look.

      Feel free to let me know what times I can reach you best.

       

      Kind regards

      Belana

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      3 days ago

      Hello @Belana M.,

      Thanks for reaching out. I already got preoccupied at that time and didn't notice your call. You may call today at anytime within your working hours. Thanks again for your help.

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      3 days ago

      Hello @untitledprojectPH,

       

      thank you for the nice call. 😊

       

      Here is the contact information for you again. Just to make sure.

       

      E-Mail: info@glasfaser-nordwest.de

      Phone number: +4944135019010

      They are available from Monday–Friday from 08 am til 05 pm.

       

      If you have any more questions, feel free to let me know.

       

      Kind regards

      Belana

       

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