‎No setup link after fiber installation

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No setup link after fiber installation

9 months ago

(Sorry for posting in English, my German is poor)

Hello community,

I had the Internet connection for Vodafone and I ordered Fiber Internet on May 10. A technician from Telekom installed the fiber connection to our appartment on June 18. They told me in order to activate the connection, I need a setup link from Telekom to configure the modem. The setup link is usually sent to me on the day when my contract with previous ISP is ended (i.e Vodafone).

Telekom handles the termination of my contract with Vodafone. My contract with Vodafone has ended on June 28 (I can confirm that from both Vodafone and Telekom's portal). However, as of today, July 10, I still haven't received the setup link from Telekom. I tried call the hotline, but they either don't speak English, or they can't check my order due to permissions. I visited a Telekom shop nearby, they can't help with my order neither - just asked me to wait. (They gave me a router with SIM card as a temporary solution so I don't lose Internet connection, thanks!)

I don't know what to do now. I just want to make sure there is someone actively looking into my order so it can be finally resolved.

Best,

Chi

154

Accepted Solution
accepted by
9 months ago
@Chi Wang

Thank you very much for the pleasant conversation earlier 🙏🏽

As we discussed, the fiber optic order got stuck during the provider change process and went into an error 😕 I'm very sorry that this has dragged on until now.

The technology on site is already in place and you also have the fiber optic socket in your home 🙂 I have now been able to set up a correct order for the fiber optic connection and I have set up the activation for tomorrow. You will then receive the setup link tomorrow, which will allow the connection to be activated. Please give me some feedback afterwards to let me know if everything went well 🙌🏽

My colleague from the provider change area will then also take care of the corresponding change credit as soon as the first invoice is available. If there is anything else, you can contact me at any time 🙂

Best regards
Timur
0
Accepted Solution
accepted by
9 months ago
@Timur K.

Thanks again for your help! I am able to activate the connection this morning and I am using the fiber connectin to write this reply! ❤️
1
Answer
from
9 months ago
@Chi Wang

Thank you for your feedback 🙂 I'm really pleased to read that the connection is finally up and running and the hassle has come to an end 🤩🤩

Best regards
Timur

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