(Sorry for posting in English, my German is poor)

Hello community,

I had the Internet connection for Vodafone and I ordered Fiber Internet on May 10. A technician from Telekom installed the fiber connection to our appartment on June 18. They told me in order to activate the connection, I need a setup link from Telekom to configure the modem. The setup link is usually sent to me on the day when my contract with previous ISP is ended (i.e Vodafone).

Telekom handles the termination of my contract with Vodafone. My contract with Vodafone has ended on June 28 (I can confirm that from both Vodafone and Telekom's portal). However, as of today, July 10, I still haven't received the setup link from Telekom. I tried call the hotline, but they either don't speak English, or they can't check my order due to permissions. I visited a Telekom shop nearby, they can't help with my order neither - just asked me to wait. (They gave me a router with SIM card as a temporary solution so I don't lose Internet connection, thanks!)

I don't know what to do now. I just want to make sure there is someone actively looking into my order so it can be finally resolved.

Best,

Chi