Follow-up on Fiber Installation Appointment on 17.06.2025 – Technician Unable to Complete Setup, No Option to Reschedule
17 hours ago
I had an appointment with a Telekom technician on 17.06.2025 for the installation of a fiber connection in my apartment.
The technician arrived on time and attempted to lay the fiber cable from the DSL socket in my apartment to the house connection. However, after inserting the cable and checking the connection, he removed it again and informed me that the connection could not be established. He then advised me to book a new appointment and left without completing the installation.
I would like to understand the reason why the technician was unable to complete the setup, especially since there are already active fiber connections in use by other tenants in the same building. Given that the building is already connected to the fiber network, I expected that the connection to my apartment would be straightforward.
In addition, the status of my appointment in the fiber connection portal is still showing as "pending," and I am unable to book a new appointment.
My questions:
Why was the connection not established, even though fiber is already available and used by other tenants in the building?
How can I now book a new appointment, since the portal does not allow it while the status is still pending?
What are the next steps I should take to ensure the fiber installation in my apartment can be successfully completed?
I would appreciate your support in resolving this issue as soon as possible.
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16 hours ago
Hi @Vaibhav Apraj,
I will gladly assist you. Please give me a time in which you are available for a short call.
During the call I will ask for your customer number Kundennummer and the last six digits of your IBAN.
Sören
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15 hours ago
Hi @Sören G. ,
Thank you for your response.
I am available for a short call any day/time after 9 AM .
Please feel free to choose a time that works best for you.
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4 hours ago
Good morning Vaibhav, thank you for your feedback. :) Unfortunately, we don't have an English-speaking representative available until 9:00 PM. Would it be convenient for you to call back this late, or is that too late for you? Kind regards ^Finn
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