Hello Telekom Team,
I had a fiber installation appointment recently.
The technician installed the fiber outlet (Glasfaser-Dose) in my apartment and completed the splicing.
However, he explained that my connection could not be activated because the fiber in the basement ( GF-AP ) is incorrectly connected or assigned to another building.
He mentioned that this issue has to be fixed first, and a new appointment can only take place afterwards.
I haven’t received any update or timeline for when this basement issue will be resolved or when a new appointment can be scheduled.
Could you please check the status of my installation and let me know when I can expect the connection to be completed?
Thank you very much for your help!
vor 22 Tagen
Hello @pisanski,
thank you for the nice call. 😊
Like we discussed on the phone, I have contacted the department to get more info about the appointment.
I just sent out another voucher.
Kind regards
Belana
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vor 21 Tagen
Hello, I got invoiced 7Euros for the delivery of Glasfaser Modem and speedport smart 4 but the installation was not completed yesterday and the devices were brought back by the technician that came. Could you please clarify this as well on top of the current status of my fiber connection?
Thanks
Leonardo
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vor 21 Tagen
@pisanski Hello, that's correct. Shipping costs will definitely be charged.
Kind Regards Wiebke
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vor 17 Tagen
Hello, any news on this?
Best,
Leonardo
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vor 17 Tagen
No, unfortunately not yet. 🙏🏽 However, we are regularly checking the status of our request and will keep you informed.
Best regards
Timur
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vor 17 Tagen
Update: just received this email from Telekom
Wir werden baldmöglichst mit einem neuen Terminvorschlag auf Sie zukommen.
Ihre Telekom
Could you please check when I might expect the new appointment or any update on the basement fiber box issue that the technician mentioned during the installation visit?
It’s important for me to understand how long this process is likely to take. Unfortunately, I rely heavily on having a stable internet connection to work from home, and this ongoing delay is becoming a serious problem for me.
Thank you very much for looking into this and for any information you can provide.
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vor 15 Tagen
Hello @pisanski,
sadly, I haven't gotten any news back yet.
I will keep you updated.
Kind regards
Belana
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vor 15 Tagen
Anything on the voucher for my hotspot? Thanks.
Leonardo
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vor 15 Tagen
Hello @pisanski,
I'm sorry about. I've sent out another voucher.
Kind regards
Belana
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vor 10 Tagen
Good morning. Any news on this issue? The appointment is scheduled for next week and I don’t have any sort of idea if it’s going to be fixed before that timeslots.
i’m seriously considering terminating my subscription with you because of these issues and delays.
thanks.
leonardo
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vor 4 Tagen
That's correct, this site is not reachable via a wifi connection. ^Wiebke
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vor 3 Tagen
And how can I reedem the voucher then?
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vor 3 Tagen
@pisanski We activate it from our site.
Kind Regards Wiebke
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vor 2 Tagen
Good Morning, do you have any updates on this matter?
I would like to understand whether it makes sense to keep the 31st appointment if the basement connection issue has not yet been fixed.
thanks
Leonardo
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vor 2 Tagen
Hey,
Unfortunately, we don't have any new information yet. Leave the appointment as it is for now, as it may also be necessary.
We'll keep you posted.
Best regards
Timur
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vor 2 Tagen
What if you activate a DSL connection for me in the meantime? for example, MagentaZuhause XL?
I would be willing to pay for this new DSL connection while we get the fiber issue fixed.
Once the fiber connection is finally up and running, I could then switch to the fiber plan and cancel the DSL one (the DSL connection does not need to have contractual agreements for 24 months tho)
Is this something that can be arranged? Unfortunately, the hotspot helps only temporarily, but I really need a stable and unlimited connection to work from home.
If you have any other ideas to help me getting stable and unlimited internet at home, feel free to drop them here :)
best
Leonardo
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vor 2 Tagen
Unfortunately, the building does not have a DSL connection, otherwise we would have offered it to you directly. 🙂 We now have a new MagentaZuhause wireless tariff. This can be canceled on a monthly basis and costs €43.95. There is a one-time setup fee of €69.95, but then there is no setup fee for the fiber optic connection. You would then have unlimited data volume.
Would that be an alternative for you?
Best regards
Timur
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