Hello Telekom Team,
I had a fiber installation appointment recently.
The technician installed the fiber outlet (Glasfaser-Dose) in my apartment and completed the splicing.
However, he explained that my connection could not be activated because the fiber in the basement ( GF-AP ) is incorrectly connected or assigned to another building.
He mentioned that this issue has to be fixed first, and a new appointment can only take place afterwards.
I haven’t received any update or timeline for when this basement issue will be resolved or when a new appointment can be scheduled.
Could you please check the status of my installation and let me know when I can expect the connection to be completed?
Thank you very much for your help!
vor 2 Stunden
Hello @pisanski,
thank you for the nice call. 😊
Like we discussed on the phone, I have contacted the department to get more info about the appointment.
I just sent out another voucher.
Kind regards
Belana
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