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Fiber optic setup failure

2 years ago

Hi, team!

 

Got a new modem to set up fiberglass internet in the new apartment. When entering modem Id and glassfiber id - setup offers to test the connection. Connection test fails.

 

I tried to talk through fiber optic hotline number, they checked the setup and got failure too. So then they booked the technical service for March 27th  which was then postponed by service team to April 3rd. The technician came to my place and told me he doesn't know how to handle fiber optic (only DSL). Unfortunately my German is not sufficient for the phone conversation to get the technician who knows to solve my fiber optic setup issue

 

No idea what is the problem and when it will be fixed. 

It's been 3 months since I ordered the connection

What else can I do? 

 

Thanks in advance

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    • 2 years ago

      There is no fibre id on the fibre connection, is that correct?

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    • 2 years ago

      I have the fibre id and router id. I have entered the details for the connection correctly. The setup doesn't work.  The router gives message as attached Traurig

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    • 2 years ago

      Yes, but whats the fiber id?
      Does it begin with an A?

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    • 2 years ago

      It begins with 0 (I have tried it as zero and alphabet O)

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    • 2 years ago

      Seems like there is no fibre signal because it should say "Richten Sie ihren Glasfaseranschluss nach Anleitung ein".
      Im calling a Teamie .
      Keep your IBAN and mobile near to you and provide a time frame in which the team can call you.

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    • 2 years ago

      Sure, I am free anytime today until 22:00 and tomorrow anytime before 14:00 and after 16:00

      Thanks 

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    • 2 years ago

      I am free anytime today until 22:00 and tomorrow anytime before 14:00 and after 16:00

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      from

      2 years ago

      Hey there @AustinVas! 

       

      I'm terribly sorry for the inconvenience at hand. I'll gladly take care of this matter. I'll be here tomorrow around 7 p.m. - Does that work for you? I am certain we'll solve this issue in no time! Fröhlich

       

      Kind regards

       

      Christian H.

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    • 2 years ago

      Hi @Christian Ha. 

       

      That works for me 😀

       

      Talk to you tomorrow!

       

      Regards,

      Austin

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      from

      2 years ago

      @AustinVas

       

      Great 🙂 Then my colleague will get in touch with you tonight 🙌🏽

       

      Best regards

      Timur K. 

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    • 2 years ago

      Hi @Christian Ha.  @Timur K. ,

       

      Thanks for reaching out to me previously.

       

      I forgot to ask how are you getting in touch with me? I thought through phone call?

       

      Regards,

      Austin

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      from

      2 years ago

      Hello @AustinVas,

       

      I'm so sorry, we had a problem with our system here, so that the appointment for today got lost. And now again it's very late.

       

      I promise, I'll call you tomorrow evening. 

       

      Kind regards Inga Kristina J. 

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    • 2 years ago

      Hi @Inga Kristina J. ,

       

      Ok, no problem Fröhlich

       

      Regards,

      Austin

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