Dear Telekom Team,

Today, a technician came to install my fiber optic internet. However, I am now encountering a problem with the activation. After the technician left, I received the "Einrichtung" email and SMS. Using the link you provided, I started the activation process and selected the following option:

"Ich habe ein separates Glasfaser-Modem, dann schließen Sie zwei Geräte an."

Next, I was asked for my router model. Since I have a TP-Link Archer AX55 AX3000 Gigabit Wi-Fi 6 Router, I selected "other router model".

Afterward, I was asked for the Modem-ID. I initially entered the MAC address of my router, which was accepted.

In the next step, I was asked for the Glasfaser-ID, and I entered the ID from my Glasfaser-Dose.

However, during the connection test, I encountered the error you can see in the attached image. My router is connected to the outlets via an ethernet cable, but there is no indication that a signal is coming from the Dose.

The Dose also has a fiber optic port, but I am unsure whether I need to connect it to the router. My router doesn’t have the appropriate input for the small fiber cable.

Could you please help me identify the issue? Is my fiber optic outlet even working?

I have attached the relevant images for your reference.

Thank you for your support.