Fiber optics contract is absent in customer portal
1 year ago
Good day
Yesterday I have successfully activated newly setup fiber optics connection.
But in my customer portal I have no option to review my contract, even customer ID is blank. And there is no option to add it via order ID or anything like that, just a mobile and landline contracts may be added. Am I doing something wrong here, how can I manage my contract via customer portal?
Additionally, in order to connect my router to the telecom fiber optics modem I found that I needed custom login and password for PPPoE connection setup, which is like AnschlusskennungZugangsnummer#Mitbenutzernummer@t-online.de and a password is the same as in customer portal, I assume? (Too bad that this information is not available directly in help topics, but only via search over forum.) Is this details can be found in the properties of my contract at the customer portal (which is not available at the moment for me)?
Thanks in advance
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