Hello, I do not speak German, so I would be grateful for help in English. On 25 October 2026 I ordered Glasfaser 150. My preferred activation date was 2 November. The Glasfaser-Portal states that the building is already connected and the fibre socket is installed in the flat. However, since 25 October the “Verzögerung” section has stated that the order cannot be processed because of open questions, and that I would be contacted. Nobody has contacted me. Could you please inform me which questions are open, so that I can clarify them immediately and obtain an activation date? Thank you.
vor einer Stunde
@BrahimEl
To ensure the team can assist you, you need to complete your profile.
Click on your avatar in the top right corner, then go to Settings:
1. Enter your phone number.
2. Enter your customer number.
3. In the "Additional Information" field, indicate the best time to reach you by phone. The team is active here daily from 7 a.m. to 11 p.m.
For the call, please also have your customer number and the last 6 digits of your IBAN ready for verification purposes.
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vor 44 Minuten
Thank you. I have completed my phone number and the additional information in my profile. I have no customer number yet, as my order has not been activated, and the customer number field does not accept my order number. My order number is in the additional information field of my profile.
von
vor 39 Minuten
Thank you. I have completed my phone number and the additional information in my profile. I have no customer number yet, as my order has not been activated, and the customer number field does not accept my order number. My order number is in the additional information field of my profile.
Thank you. I have completed my phone number and the additional information in my profile. I have no customer number yet, as my order has not been activated, and the customer number field does not accept my order number. My order number is in the additional information field of my profile.
@BrahimEl
Great.
Thanks for your feedback. I’ve informed the team; they will be in touch with you by phone. There are also team members active in the community who can provide support in English.
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