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1 year ago

Hello.

Today I received an email from Telekom. It says that, 113,75 euros will be credited to my credit account, even though I signed for 20€ contract for young people under 28.

Then why I’m charged for 113.75? Why wasn’t this mentioned when I was signing the contract?

191

1 year ago
I‘m very confident an invoice was attached showing all details. You can review it in the customer Center or app as well.

Maybe there’s an installation fee, basic fee for past and recent month.
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1 year ago
The installation was free, due to buying the contract from Check24. And basic fee on contract is 20€, but on the invoice it’s written as 41€.
I tried to look for explanation, but I couldn’t find one.
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1 year ago
Please check the time period for the basic fee.
Also, is the tariff written as „MagentaZuhause Young“?
Did you check the order confirmation and ensure it is as expected?
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1 year ago
Hey @tmrbbzd.

thanks for reaching out to us.

@andiling thanks for your help to clarify this issue.

I think it will be much easier to talk about the details by phone after a full legitimation. As you mentioned, we will try to get you by phone tomorrow.

Best regards

Sarah D.
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1 year ago
Thanks for the nice conversation @tmrbbzd.

I'm happy that I could clarify the whole situation.

Drop me a line if I can do anything for you.

I wish you a great evening.

Kind regards,

Martin Bo.
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1 year ago
Hi, I just had the same problem, when I made the order it's said that the monthly cost would be 19.95, but my first invoice that I just received told me I will need to pay 58 in total. I wonder have you already resolved your questions?
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1 year ago
Hey there @Y7Y,

as promised, I will get in touch with you tomorrow. Is there a suitable timeframe?

Kind regards

Christian H.
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1 year ago
Hi, 11:00 to 13:00 should be better, thanks!
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1 year ago
Hello @Y7Y,

Thank you for the pleasant conversation.

I'm glad I could help and answer the questions. The 39,95 Euro were charged for the provision of the tariff.

In the following months you will only pay 19,95 Euro.

Kind regards

Anna K.
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