incorrect invoice for september month
3 years ago
Hello,
I recently got this new internet connection with telekom in the month of August this year.
Please check why my invoice for the month of September is more than the month of August?
I am charged more in September invoice.
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3 years ago
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3 years ago
@New2
All details of the invoices are listed on page 2.
Did you compare pages 2 of both invoices? - I assume, you didn't...😉
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3 years ago
Please check why my invoice for the month of September is more than the month of August?
Have you tried to check yourself?
The invoice lists in detail the different contributions.
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3 years ago
Hello @New2 ,
sorry for the late reply.
I would like to check your invoice with you.
Therefore, is a verification via phone of your personal data required.
Please fill in your data (callback number) in your profile, with the link in my signature.
After that, please let me here know, when may I call you?
Kind regards
Sana A.
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Answer
from
3 years ago
Hi Sana,
Thank you for reaching out to me and sorry for late reply as i was on vacation.
I have updated my phone number, can you please call me tomorrow (7th October) at 11:30AM.
Thank you again.
Warm Regards
Answer
from
3 years ago
can you please call me tomorrow (7th October) at 11:30AM.
probably a correct wrong answer
The question`s intention was more about a time range when you can be reached. It might be difficult to impossible for @Sana A. to call you at 11:30 tomorrow.
Answer
from
3 years ago
Hey @New2
please excuse my late reply.
Now it is unfortunately already too late for a call.
But I have looked at your invoice and everything has been charged correctly. On the first invoice, you have received some refunds, that's why the final amount is lower there.
If necessary, we can still contact you.
Write us a time frame, when we can reach you best.
Many greetings
Markus Km.
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