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vor 2 Jahren
Hi @Nanda1
Could it be that you have a new connection?
Take a look at the billing times and what is recorded as costs.
6
Antwort
von
vor 2 Jahren
Thank you for the nice call, @Nanda1 . I hope I could explain a little bit this confusing invoice-topic.
Just as a little summary:
The second invoice was for the 19.08.23 - 31.08.23 (partial) and 01.09.23 - 30.09.23. Additionally the provision fee. Here was the credit we gave already included.
The actuall invoice is valid for the 01.10.23 - 31.10.2023 but was created at the 21.09.2023.
If you have any further questions, just let me know.
Kind regards Sven Ö.
Antwort
von
vor 2 Jahren
Hello,
for the invoice number 32 7647 7900 0441, the component Nachkauf-Pass 40 GB 2 Stück 10.08.23 - 16.08.23 59,90 € is confusing. I thought that when connection doesn't work, data for quick start was free? Did I miss something here?
Regards,
Nanda K S
Antwort
von
vor 2 Jahren
Hey @Nanda1 , I'm sorry, I thought we were talking about the landline contract. In this case I made a refund for the paid amount and cash it out on your bank account.
Kind regards Sven Ö.
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von
vor 2 Jahren
Can someone explain to me?
Without further hints on the text one can read in the two different invoices support/explanation in the forum will be limited to a Telekom Teamie who can have a look in your customer data, probably showing up one of these days.
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