Gelöst

Wrong invoice for December month

vor 4 Jahren

Hello Telekom,

I have a concern regarding my bill for the month of December.
I have been charged 58,88 Euros for international calls.
Verbindungen zum ausländischen Festnetz Ländergruppe 2 16.12.20 - 17.12.20 58,88

I did try calling a international number on 16th and 17th of December , but the call was not clear. All I could hear was the beep sound, I kept saying "hallo" "hallo" .. The call was never clear or heard .. I could not speak to any one on the other end. It happned on both days on 16th and 17th December. Later I quit trying from Telekom Phone and made the calls from other mobile phone.
If you can't I can submit the bill of the other mobile phone to prove that I had called the same number from that number as it was not working on Telekom.

As I could not connect and talk on these calls, I request you to cancel these charges in my bill. I have been wrongly charged for these calls.
The call never went through, it was only beep noise on the call.

Request you to check and remove these charges from my bill for December.

 

Thanks
MK

 

If you need to call me, please arrange for a call back in English language.

Letzte Aktivität

vor 4 Jahren

von

676

3

  • Akzeptierte Lösung

    akzeptiert von

    vor 4 Jahren

    Hello @ Mahesh_Krishna

    I got your point. But there is no option for me to tell you anything else than the special team did.
    There were a few call that took over a few minutes. Personally I don't understand, why you called a few times for a longer time when you said that you couldn't hear anyone. I understand it, when you put down the phone ones but not for a few times.
    I'm really sorry that I can't do more for you. There is no option for me to refund these costs for the calls.

    Regards
    Karsten L.

    0

    Uneingeloggter Nutzer

    Antwort

    von

Das könnte Ihnen auch weiterhelfen

133

0

2

Gelöst

vor 5 Jahren

in  

302

0

3

Beliebte Tags letzte 7 Tage

Keine Tags gefunden!

Cookies and similar technologies

We use cookies and similar technologies on our website to save, read out and process information on your device. In doing so, we enhance your experience, analyze site traffic, and show you content and ads that interest you. User profiles are created across websites and devices for this purpose. Our partners use these technologies as well.


By selecting “Only Required”, you only accept cookies that make our website function properly. “Accept All” means that you allow access to information on your device and the use of all cookies for analytics and marketing purposes by Telekom Deutschland GmbH and our partners. Your data might then be transferred to countries outside the European Union where we cannot ensure the same level of data protection as in the EU (see Art. 49 (1) a GDPR). Under “Settings”, you can specify everything in detail and change your consent at any time.


Find more information in the Privacy Policy and Partner List.