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Wrong invoice for December month
vor 4 Jahren
Hello Telekom,
I have a concern regarding my bill for the month of December.
I have been charged 58,88 Euros for international calls.
Verbindungen zum ausländischen Festnetz Ländergruppe 2 16.12.20 - 17.12.20 58,88
I did try calling a international number on 16th and 17th of December , but the call was not clear. All I could hear was the beep sound, I kept saying "hallo" "hallo" .. The call was never clear or heard .. I could not speak to any one on the other end. It happned on both days on 16th and 17th December. Later I quit trying from Telekom Phone and made the calls from other mobile phone.
If you can't I can submit the bill of the other mobile phone to prove that I had called the same number from that number as it was not working on Telekom.
As I could not connect and talk on these calls, I request you to cancel these charges in my bill. I have been wrongly charged for these calls.
The call never went through, it was only beep noise on the call.
Request you to check and remove these charges from my bill for December.
Thanks
MK
If you need to call me, please arrange for a call back in English language.
676
3
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Akzeptierte Lösung
Telekom hilft Team
akzeptiert von
vor 4 Jahren
I got your point. But there is no option for me to tell you anything else than the special team did.
There were a few call that took over a few minutes. Personally I don't understand, why you called a few times for a longer time when you said that you couldn't hear anyone. I understand it, when you put down the phone ones but not for a few times.
I'm really sorry that I can't do more for you. There is no option for me to refund these costs for the calls.
Regards
Karsten L.
0