Die Telekom hilft Community zieht um und ist bis zum 8. Januar 2025 nur eingeschränkt zugänglich.
wrong invoice
vor 5 Jahren
Dear Sir / Madam,
I applied for a new connection and was charged around 236 euro only for the testing of the connection in my house, I believe this service is free but not sure on what basis this much amount is charged when I raised this issue 99 euro was returned but not the complete amount. I need your immediate attention on why this amount was charged in the first place and why it was not returned to me completely.
Regards,
Manish Kumar
302
6
Das könnte Ihnen auch weiterhelfen
Gelöst
vor 3 Jahren
259
0
3
vor 2 Jahren
304
0
3
Community Guide
vor 5 Jahren
@manish219: Welcome to the Community! So that the Telekom Teamies " href="https://telekomhilft.telekom.de/t5/Glossar/ Teamies /ta-p/4398697#glossar" target="_blank"> Teamies can help you, please enter your contact details here:
https://telekomhilft.telekom.de/t5/user/myprofilepage/tab/personal-profile%3Atelekom-custom-user-profile-userdata
Only Telekom employees have access to this data.
Best Regards
Ulrich
0
Telekom hilft Team
vor 5 Jahren
I do not really understand. To get a picture, I will need your customer data. @UlrichZ has already written the link, which you should fill.
Please give me a sign, as soon as that happened.
Sincerely,
Johannes P.
2
Antwort
von
vor 5 Jahren
thank you for the call.
Like we discussed, we will refund part of the costs from the first invoice.
This refunding process can take up to 2 months.
Kind regards
Nico B.
Telekom hilft Team
vor 5 Jahren
I'm pleased to help you. I need to legitimize you.
When do you have time? I would like to contact you.
To talk about the details.
Greetings Khaled A.
1
Antwort
von
vor 5 Jahren
Hello Khalid,
I am free today , you can give a call whenever you want.
Regards,
manish