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Incorrect invoice for November 2022
vor 2 Jahren
Hi,
I have taken a connection for MagentaZuhause M - MagentaTV Netflix in May2022.
I have now received an invoice which is almost the double for the previous months and i am not able to view my contract as well. Can you suggest how i can view my contract and do i need to clear this out only at the store.
Invoice for the month of Sep2022 is for the correct amount, invoice for Oct2022 is higher than previous month and now Nov2022 is double than Oct invoice. I am not sure how there can be 3 different invoice for a single contract.
Thanks & regards,
Nouman.
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Akzeptierte Lösung
Community Guide
akzeptiert von
vor 2 Jahren
Hello @NOUMAN
Please read the order confirmation. It will be so, that in the first 6 months it will cost €19.95 (discount for new customers)
After the 6 months the price rises to over 44€. That is normal.
Your invoice (page 2) also says "ACTION UNTIL..."
https://www.telekom.de/mein-kundencenter/rechnung-zahlung
Example of my bill
1
Antwort
von
vor 2 Jahren
Hi Marcel,
Thanks for the quick explanation. I think that resolves the query.
Thanks & regards,
Nouman.