Hi,
I am sorry that i need to write in English as my German is writing is not good!
I had changed my interent tarif from 16 Mbps t0 250 Mbps. I was given an appointment that the connection will be active since 27.03.2019 evening 21:00 hrs. But it didnt work as said. I got an sms that the connection is active but my interent was compeltely dead. I called the customer care service and they said that there has been a mistake and that the new spped connection needs a VDSL modem and my old modem will not work . So now I have pruchaed a new 7590 Fritz box modem and it still doesnt work. I called the customer care and he tells me that only a technic person will come on Wednesday.
Its been 4 days without interent and I am unable to do anywork. I am using up my mobile interent connection thru hotspot to write you and am really dissapointed with Telekom. Without interent has really stopped a lot of work for me. What would Telekom do if you guys lost interent connection for 4 days ? How much would that cost url ? can you imagine my problem ?
I request you to find an immediate soltuion for this problem please.
Thank you!!
Greets Deepak
vor 6 Jahren
Welcome @krdeepakraam
it's always annoying, if problems turn up the way you are describing here.
First of all, is the error registered as such? Please check here;
Störung.
Secondly, please enter your personal data hier. A member of the Telekomteam will contact you on time and may also check, if you are authorized to data volume as an interim solution. This would cover your basic needs only. So take care by using.
Kind regards,
Marlise
1
Antwort
von
vor 6 Jahren
Uneingeloggter Nutzer
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von
vor 6 Jahren
What is the statatus after configuring the Fritzbox?
DSL UP/DOWN
PPPoE failures in the SystemLog?
Best would be to post a screenshot of DSL Information -> TAB DSL and the systemlog - without personal Iinformation
2
Antwort
von
vor 6 Jahren
Hi,
I have attached 3 screenshots for your referecne. I have tried everything possible. Befroe the 27.03.19 i had a slower interent connection and it worked fine and now its completely gone after the change in tarif. I also have a Business paket M with my connection. I have filled my kunden number for your reference in my profile data.
Hope you could fine me a fast solution!!
Thank you!
Antwort
von
vor 6 Jahren
Just for your information:
The DSL Light is blinking not still.
The error shows me only that I must check my cable if it is fixed correctly. I tried with other cables also but same problem. I even reset the modem and restarted but still problem exits.
I did a line check thru fritz box and it said that 200 metres the DSL cable seems to be fine and that I must check with the provider.
Uneingeloggter Nutzer
Antwort
von
vor 6 Jahren
welcome to our Community and thank-you for your thread.
I am very sorry for the inconvenience.
Of course, you are entitled to a refund for the period of the incident.
We should wait until the appointment is over today and get in touch again.
There is an interruption at our side as I can see from here so far
Please let me know after the technician has been there.
Kind regards Anja W.
3
Antwort
von
vor 6 Jahren
Thank you for the reply. I am waiting for the technician. I will get back as soon as hes finished!
Greets
Deepak
Antwort
von
vor 6 Jahren
Hi,
Today the telekom technician arrvied in the evening and solved the problem . I am back online now and everything works. He explained that there was a mis match in the connection process outside in the main box and that was the reason behind no connection.
All is well now. Thank you!
Antwort
von
vor 6 Jahren
Good evening dear @krdeepakraam ,
Mehr Infos Problem Solved All is well now. Thank you!
All is well now. Thank you!
Thank you for your detailed feedback. Enjoy your evening.
Kind regards,
Marlise
Uneingeloggter Nutzer
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von
Akzeptierte Lösung
akzeptiert von
vor 6 Jahren
Hi,
Today the telekom technician arrvied in the evening and solved the problem . I am back online now and everything works. He explained that there was a mis match in the connection process outside in the main box and that was the reason behind no connection.
All is well now. Thank you!
0
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