Hello,
Today marks the 10th appointment date for connecting our apartment to the box in the basement, all of them have been cancelled with varying degrees of notice from Telekom's side (1 hour before ~ 1 week before). At this point, I have no idea what's going on, nor do I have any hope of getting our apartment connected in the near future. Would someone from the telekom team be able to contact me to figure out what exactly is going on? I don't think it makes sense to book another appointment on the slim change it actually happens. Reachable pretty much anytime by phone.
All the best,
Alex
vor 7 Monaten
@alexm961 Thank you for the call. I think the best way to sort it out, is to contact the property management and ask them what happend.
Kind Regards Wiebke
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vor 6 Monaten
Thanks @Louisa G. for the help! In the interim, I've rescheduled and the appointment has been cancelled once more 😅
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vor 6 Monaten
Hello @alexm961 , we still got no response and wait for an answer...
Kind regards Sven
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vor 6 Monaten
Thanks @Sven Ö. , then patiently waiting :)
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vor 6 Monaten
@alexm961 We have just received notification that it has been forwarded to the relevant department.
Kind Regards Wiebke
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vor 6 Monaten
Quick update, the technician came yesterday, couldn't gain access to one of the private storage rooms on the basement floor ( we are on the first floor and provided access to ours) and then left.
Today I'm greeted with the following message. At this point I don't know if we will ever actually get fiber to our apartment because our Hausverwaltung is by and large useless and we also can't give them notice since the appointments keep getting cancelled from Telekom's side.
Is there anything we can do here? It's been like 3 years since the box in the basement was hooked up and somehow nothing has gone forward since then. @Sven Ö.
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vor 23 Tagen
Hello again @alexm961,
I regrettably have to circle back around on my reply from yesterday:
After I sent my answer I noticed that November 22nd is, in fact, a Sunday. Therefore, it is most certainly not a fixed appointment. -.-
I have just had another talk with our planning department. Our local partner, who will be carrying out the actual installation process, should communicate the proper appointment to us some time during the following week. Consequently, we will know the real appointment by October 4th at the latest.
I once again would like to apologize for my previous wrong statement.
Kind regards
Jonas
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vor 20 Stunden
Hey @Jonas Bl.
Sorry, just getting back to this thread now. It seems like it's still showing the 22nd, both on the overview page and on the Installation appointment page. Any chance there's a positive update here 😬
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vor 3 Stunden
Hi, unfortunately, we haven't heard back about this yet. Have you been in touch again with the property management company that was supposed to schedule the appointment? 🙏 Maybe they'll set up a new appointment.
Best regards
Timur
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