I applied to move from DSL to glass fibre connection in my apartment since February but nothing has been done yet. the building already has glass fibre connection in place and I just need them to come fix the socket in my apartment but this has been impossible. The DSL connection has been so shitty and currently affecting my job. I have called several times and they keep telling me connection is until next year but when I tried getting a new contract online, it says expansion is happening already.
Is the available dates only for new customers? I am already regretting my decision to choose Telekom internet.
I really don't know what else to do at this point as I am getting really frustrated with this Telekom internet issue. Please give me a date already!
vor 4 Monaten
Hello @Omomary,
thank you very much for the pleasant call.
As discussed, please keep an eye on the performance of your current landline connection. It should be fine after yesterday's appointment. If not, let us know.
I will try to reach out to our local partner for the appointment for the installation of the fiber outlet again on Monday. Afterwards, I will contact you.
Kind regards
Jonas
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vor 4 Monaten
Hello @Omomary,
firstly, thank you for your patient.
I'm really sorry, but we have not gotten any more info yet.
I just sent out another reminder.
I'll keep you updated.
Kind regards
Belana
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vor 3 Monaten
Hello @Omomary,
we received a notice that you got an appointment.
Is that correct? 😊
Kind regards
Belana
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vor 2 Tagen
Yes please
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vor 2 Tagen
Thank you for the pleasant call @Omomary
I could not find any issue with the connection from our end but checking your network connections at home raised a couple of flags.
Currently, my theory is, that the issues stem from your Wi-Fi connection. We discussed two possible solution. In the short term taking the hardware for 10 minutes from power can solve issues. Long term you should try a different spot for the router.
I am looking forward to your feedback.
Sören
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vor 11 Stunden
Thanks so much for your help and it was a pleasure speaking with you too.. I have changed the location of the WIFI as advised and still observing if signal gets better.
I will come back with more feedback on this soon. Thank you!
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vor 11 Stunden
Also where can I see my internet access number? Thanks
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vor 11 Stunden
@Omomary You mean the access data? You received a letter with the Zugangsnummer, personal password and "Anschlusskennung.
Kind Regards Wiebke
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