Hello! I need support in Englisch.
I'm planning to move to the new apartment in one month. I already created a moving order with basic options (no technician etc.), but I unfortunately learned that no fiber connection installed-ready in the new apartment yet. (Building address shows fiber is supported)
So, should/can I cancel that order ? Can we update the order to add technician support with socket etc. required installations?
Could some support-line staff here who can speak English call me if it is possible? (I also have additional questions about the contract and modem update with the newer models)
Thanks!
vor einem Monat
Hallo @cunal
If you haven’t already done so, please also note in your profile when and how you can best be contacted.
I’ll pass your question on to the team – please bear with us.
Best regards, -LERNI-
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vor einem Monat
Thanks for the quick answer! I've updated the details in my profile.
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vor einem Monat
Hello @cunal,
welcome to our community, and thank you very much for the pleasant call.
As discussed, you will soon be able to select the actual appointment for the installation of the fibre-outlet in your new flat.
Once you are done moving and the new connection is working as well, you can create a return form for your current router via our return-portal.
Let me know in case any further questions arise.
Kind regards
Jonas
10
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vor 8 Tagen
Hi @cunal,
I'll start an order to make sure the SIM-card is okay, and I'll also ask for information whether it is activated or not. I'm sorry for the inconvenience.
Kind regards
Louisa
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vor 8 Tagen
Thank you, it is activated today.
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vor 8 Tagen
Perfect. Thank you for the update. We will now, unfortunately, just have to wait for the fiber expansion.
Should anything else come up, simply contact us again.
Kind regards
Jonas
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