I recently made a move from Vodafone Cable 100 Mbps to Telekom GlassFiber (150 Mbps) + SpeedPort 7 router. I am a software engineer working mostly from home and need to have stable internet for work and for gaming. My Vodafone Cable was very stable and good but because GlassFiber was available at my location so I made the switch thinking it would be better for my work and gaming. But ever since I moved to GlassFiber, I am facing issues. My ping is unstable and my internet is pathetic. I raised the concerns about this but I am getting no resolutions so far.
I might lose my job if this continues. I am feeling so bad because of this internet. And I regret moving to Telekom from Vodafone. Here are some screenshots of the misery I face on daily basis. Please note the jitter and ping spikes.
vor 29 Tagen
How did you measure the ping?
It seems like Wifi ?
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von
vor 29 Tagen
There are multiple ways to check that. You can try doing a ping test on any chosen server on this website.
https://www.meter.net/ping-test/
Or you can also check it via any wifi analyzer apps on your device.
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vor 29 Tagen
Hello @shivam and welcome to our Telekom hilft Community.
Is @Marius AD right, that the check was done via Wi-Fi? Can you deposit a callbacknumber in your profile and name a timeframe, when you are available for a call, so we can have a closer look at the connection?
Kind regards Sven
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vor 21 Tagen
Hallo Shivam,
Auf unserer Leitung sehen wir keine Fehler oder Auffälligkeiten. Wenn Dein Heimnetz in Ordnung ist, kann ich gerne eine Verbindung von den Spezialisten überprüfen lassen. Dafür benötige ich jedoch eine aktuelle Verbindung! Ein Trace wäre hilfreich.
Bitte sende mir die Quell-IP und Ziel-IP mit Datum und Uhrzeit sowie den Fehler.
Vg Peter
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vor 19 Tagen
Hello @Peter Bö. @Khaled A. @Sven Ö.
The line is always fine I guess. And as @DMSE helped me pint point the problem, its more related to my home network and specifically with the Speedport 7 router.
Here are some more trace from this router to 8.8.8.8 destination.
I have done the trace on Wifi and LAN for you to better understand this issue.
If you realize my pain and misery and if its because of this router, please replace it with Speedport Smart 4.
MTR_on_LAN.png
MTR_on_wifi.png
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vor 19 Tagen
Hi Shivam,
your new LAN MTR comes a bit as a surprise, the values are not too bad any more. As a reference I just did an MTR via LAN to 8.8.8.8 and the best/average ping is basically the same. Also, the average ping on the first hop from your computer to the speeedport does not look to bad any more (best/average ping 0ms and worst ping 15ms).
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vor 29 Tagen
Surprisingly there seems to be a pattern that every 7th ping spikes. Any idea why this is happening? Is it the same pattern if you connect via LAN?
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vor 18 Tagen
Hey @shivam, thanks for the nice call.
As I said I would call you back next week, when the new devices arrived.
Best regards ^Daniel Wi.
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vor 13 Tagen
Hey @Daniel-Wi ,
you could call me around 13:00 today.
Thank you.
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vor 13 Tagen
Hey @shivam,
I just checked the delivery status from the new devices. Until now the delivery is just announced.
I hope that they got delivered tomorrow, so we can switch to them, to see if the problem could be solved with it.
Best regards ^Daniel Wi.
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