Hello @rachelfleish,

of course you don't have to pay for the line until it works.  

Your correct phone number has been noted five times in the ticket now, and there is an urgent note for the technician to hold the appointment.

The technicians who were there at the two former appointments wrote that they didn't reach you by phone, but it might be that they took the wrong number that was originally recorded in the ticket. 

I made a remark, too, that you were writing here and that it is really important that you'll get connected on Saturday. 

Kind regards Inga Kristina J. 

I’m sorry but this is garbage. I of course will not pay until it is connected but expect compensation on my further bills for your mistake, I am already researching other providers. I called customer services Saturday and they assured me that my number was now correct and the teknition would ring my bell. I didn’t trust this on tuseday (at my second appointment) so while waiting I called customer service and was assured my phone number was correct and that the teknition would ring my bell and come. He didn’t. You couldn’t even send someone that day or the next day but make me wait until Saturday and waste another entire day. How is this ok? Your company is at fault not once but twice and I have been lied to all 5 times my “number was changed”  I do not trust he will come Saturday and I would like someone to reach out to me and tell me how they will solve this and compensate me asap and in English. 

I will not stop leaving reviews and informing the public about how fraudulent your company is until I am compensated and my internet is connected at once. If you could do this at 8am tomorrow great. Waiting until Saturday is neither my choice or fits into my schedule (I have already fit you into my schedule and wasted time and money and risk losing my job twice)