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How to change technician appointment date

4 years ago

Hello, 

 

I recently ordered a package DSL. Telekom set an appointment date. on that day, I am busy. I have chatted with an agent and she changes the new date but I did not get any email or SmS. how can I notice the date is changed? 

 

Best,

Zohreh

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13

    • 4 years ago

      @zohre.ghaderi71 

       

      Plse wait until  somebody of the Telekom staff here will answer to your request.

       

      Since you already completed your personal profile, this will be no problem...😉

      0

    • 4 years ago

      Hello @zohre.ghaderi71

      The date of the appointment got changed to the 14th of January 2021. Is that correct?

      Regards
      Karsten L.

      1

      Answer

      from

      4 years ago

      Dear Sir,

       

      No, I am busy on 14.01.2021. your colleague said to me the date change to 18.01.2021. 18.01.2021 is good for me.

       

      Best,

      Zohreh

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    • Accepted Solution

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      4 years ago

      Alright, got it. So you changed the appointment to 14th of January, but now you need the old one with 18th of January back. I informed our Disposition.
      I'll keep you up to date. As soon as the appointment is confirmed I'll come back to you.

      Regards
      Karsten L.

      7

      Answer

      from

      22 days ago

      Hello @Catia Teixeira,

       

      I'm pleased to help you.

      When do you have time?

      I would like to contact you, then check the contract.

       

      Kind regards 

       

      Khaled

      Answer

      from

      21 days ago

      Many thanks For replay

      You can contact me every week  day until 12 

      +xxxxxxxx

      (customer data censored, Telekom hilft)

      Many thanks 

      Answer

      from

      21 days ago

      Hello @Catia Teixeira,

       

      thank you for the lovely call. 

      The new appointment is booked for the 22nd of May. 

      Between 09 am and 1 pm. 

       

      If you have any further questions, feel free to let me know.

      Have a nice day. 🤗

       

      Kind regards

      Belana

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    • 4 years ago

      Hello @zohre.ghaderi71

      They tried to reach you twice, but you didn't answer the call.
      Now I can see the 19th of January 2021 for the appointment.

      Regards
      Karsten L.

      1

      Answer

      from

      4 years ago

      sorry For call. Yes that is ok for me.

      thanks for everything 

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