‎How to change technician appointment date

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How to change technician appointment date

vor 4 Jahren

Hello,

I recently ordered a package DSL. Telekom set an appointment date. on that day, I am busy. I have chatted with an agent and she changes the new date but I did not get any email or SmS. how can I notice the date is changed?

Best,

Zohreh

569

vor 4 Jahren
@zohre.ghaderi71

Plse wait until somebody of the Telekom staff here will answer to your request.

Since you already completed your personal profile, this will be no problem...😉
0
vor 4 Jahren
Hello @zohre.ghaderi71

The date of the appointment got changed to the 14th of January 2021. Is that correct?

Regards
Karsten L.
1
Antwort
von
vor 4 Jahren
Dear Sir,

No, I am busy on 14.01.2021. your colleague said to me the date change to 18.01.2021. 18.01.2021 is good for me.

Best,
Zohreh
Uneingeloggter Nutzer
Antwort
von
Akzeptierte Lösung
akzeptiert von
vor 4 Jahren
Alright, got it. So you changed the appointment to 14th of January, but now you need the old one with 18th of January back. I informed our Disposition.
I'll keep you up to date. As soon as the appointment is confirmed I'll come back to you.

Regards
Karsten L.
3
Antwort
von
vor 4 Jahren
Thanks for your quick reply and nice support.

in fact, the first suggestion date was 14.01.2021(old date). I have asked your colleague to change on 18.01.2021(new) but I did not get any email or SMS. I would like to check and put my appointment to 18.01.2021.

Best,

Zohreh
Antwort
von
vor einem Tag
Im with a similiar problem

They book tua technition for 9-05-2025

And he never appear
Antwort
von
vor einem Tag
Hi @Catia Teixeira

Usually you will get an SMS, where you can reschedule the date.

Have you received an SMS yet?

Kind regards,

Martin Bo.
Uneingeloggter Nutzer
Antwort
von
vor 4 Jahren
Hello @zohre.ghaderi71

They tried to reach you twice, but you didn't answer the call.
Now I can see the 19th of January 2021 for the appointment.

Regards
Karsten L.
1
Antwort
von
vor 4 Jahren
sorry For call. Yes that is ok for me.

thanks for everything
Uneingeloggter Nutzer
Antwort
von