Gelöst
Hybrid LTE option cancellation (magenta zuhause M)
vor 5 Jahren
Hello ladies and gentlemen,
just like the other person here LTE -Speedoption-M-kuendigen/td-p/3787679" target="_blank">https://telekomhilft.telekom.de/t5/Telefonie-Internet/ LTE -Speedoption-M-kuendigen/td-p/3787679 I had my hopes of getting better broadband connectivity with a freshly ordered speedport pro vdsl/lte modem.
Unfortunately, enabling the cell network wireless only degrades the overall performance, with adding little to no bandwidth benefits.
I've searched the self-service DT pages back and forth looking for the cancellation button, but couldn't find one
Please help me out to terminate this additional tariff option.
Thanks!
419
8
vor 5 Jahren
Hello @purrtractor ,
please note that the option "Hybrid LTE " has a minimum contract period of three months. It is automatically extended by one month at a time, if not terminated with a notice period of six working days at the end of the respective term (see chapter 2.9). If you cannot find the option in Kundencenter, I would use this link and check "Sonstige Option". As I am not using this option I cannot provide you a direct link to configure/cancel it in Kundencenter.
Kind regards,
skorpion
2
Antwort
von
vor 5 Jahren
Hello @skorpion, thanks for your reply.
Yes, I can find the option on the customer portal, and the necessary drop-down menu item is present. However, when clicking on it, a generic page is opened listing the additional options available for purchase, which is not relevant in my case.
And I'm still in my 14-day initial usage period, so hopefully this won't end up with a 3-months pay-for-what-you-dont-use scenario 😄
Cheers!
Antwort
von
vor 5 Jahren
@purrtractor : Did you try using another browser like Microsoft Edge? I sometimes experience that Kundencenter does not load sites in Google Chrome but does in Edge.
Uneingeloggter Nutzer
Antwort
von
vor 5 Jahren
Hello @purrtractor
for help in english, please stay tunend.
It take at the moment 1 to 5 days for the Feedback from the @Telekom hilft Team
Greats
Waage1969
0
vor 5 Jahren
Hello and welcome to the community @purrtractor. I would like to take care of your request.
I just tried to call you but unfortunately I could not reach you. Please let me know when you can be contacted by phone.
Kind regards
Jonas J.
P.S.: Text created with school-english and translator - please ignore typing errors
1
Antwort
von
vor 5 Jahren
good morning, Jonas. I'm reachable by phone from 12:00 onwards.
Uneingeloggter Nutzer
Antwort
von
vor 5 Jahren
It was nice that you understood me despite the language barriers.
The hybrid option will be cancelled on 26.10., on 27.10. I will call you again and we will talk about the line upgrade.
You can cancel the Speedport Pro via telekom.de/retoure
For this you need the delivery note number ( Lieferscheinnummer )and the postal code.
Please write to me if you have further questions.
I am looking forward to our next conversation.
Best regards
Jonas
0
Akzeptierte Lösung
akzeptiert von
vor 5 Jahren
On 31.10. you will get more upload speed.
If you have any further questions, feel free to contact me.
Many greetings
Jonas
0
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