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vor 5 Stunden
Normally, you should receive another call from the external salesperson, during which you can already object. Otherwise, you will unfortunately have to wait until you receive the order confirmation from Telekom. You can then cancel the contract using the order number. Unfortunately, you fell for a salesperson who came to your door and told you a lot of nonsense.
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vor 5 Stunden
I have received an order number, need to know how to cancel the order now.
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vor 4 Stunden
Hi @Charles Abraham,
you can either use the link from @Joulinar or add your contact number and a time frame for a call to your forum profile, and we will call you.
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vor 4 Stunden
Thanks, I tried the link but I could not find a customer number in my order receipts or files. Only order number and details.
I have already updated my number in my profile.
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vor 5 Stunden
Since the sales rep was only there yesterday, that will probably be the number of the external company. You'll have to wait for the actual order confirmation from Telekom.
The order confirmation from Telekom also includes a corresponding form and information on cancellation.
At the end, you can use following link to cancel the order
https://www.telekom.de/kontakt/e-mail-kontakt/festnetz/widerruf-nachfrage
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Offizielle Lösung
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vor 3 Stunden
Thank you for the pleasant call @Charles Abraham
I was able to cancel the order. Let me know if you have further questions.
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