Please help Cancel order to switch internet provider
2 months ago
Last year a Telekom agent visited my apartment and said they are switching the internet connection to Telekom for the entire city and it's mandatory so i agreed and gave my details.
I have received an email with order confirmation and details for switching.
However, the new contract made by him is higher priced for faster download speed then my current contract at Vodafone , I do not want to switch my cable internet service provider
Please help me cancel this order or contract.
Best regards.
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2 months ago
Anyone who concludes a contract as part of a door-to-door sales transaction has a 14-day right of withdrawal.
The period begins when you have received the goods. The 14-day period is a minimum standard in the EU.
After that, you can only try a "goodwill termination".
Please fill in your profile details so that the Telekom-Hilft team can contact you:
a) Click on your avatar at the top right.
b) Select "My settings".
c) Enter your customer number and telephone number and under "Further information" enter a time slot for a callback.
d) For identification purposes, please have the last 6 digits of your IBAN ready.
Then please leave a short message here.
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2 months ago
Thank you for your quick answer.
I have updated my profile details.
Please provide support in English in phone call
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2 months ago
Hello Mr. Pai, thank you for the call. I will cancel the order. Greetings Tringa H.
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