Trying to cancel order
vor 5 Tagen
Hello everyone
I am currently trying to cancel an order but I don't have enough information (such as the SIM number) to cancel via the website. I then tried to call the order hotline and got hung up on twice for asking to speak to someone in English. Could someone in the order department please call me so I can cancel my prepaid order. My order number is 635xxxx.
Kind Regards
Josh
21
4
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vor 5 Tagen
@user_804fb7 ,
I just answered you on the other post. :)
Kind regards
Anna
3
Antwort
von
vor 5 Tagen
I think I have 2 weeks to cancel the order and today is the last day I am able to. If I send an email I am worried that they will take forever to respond and I will be charged regardless and the order wont be canceled in time.
Antwort
von
vor 5 Tagen
@user_804fb7 ,
no worries, the date of the day you send the E-Mail matters.
The cancellation will still go through.
Kind regards
Anna
Antwort
von
vor 5 Tagen
I have emailed them asking to cancel the order. Hopefully this time everything runs smoothly.
Thank you again Anna
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