‎How to return SpeedPort & Cancel Fibre Order

How to return SpeedPort & Cancel Fibre Order

1 year ago

Hello,

I recently moved home, and as such have a new contract, the old contract was Hybrid LTE , so I had to use the SpeedPort to be able to utilise the speed needed. This is no longer the case with the new address and I provided my own modem and router, as such would like to know the process to return the SpeedPort I have.

In addition, at the old address, I had an order placed for Fibre for some months, but then ended up moving, I want to cancel this, as when checking, my new address will mot have Fibre till 2027 it seems.

Thanks!

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1 year ago
Hello @AdamWThame,

you can send back your device over this link: https://www.telekom.de/hilfe/miete/.

You can cancel your contract in your fiberglass portal here: https://glasfaser.telekom.de/kundencenter/login.

Please add your phone number to your profile, if you need assistance with any of these things. 😊 Let me know when that's done, and Also let me know when I can reach you best.

Kind regards

Belana
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1 year ago
Thanks!

First link worked a treat, the second one however; I can't manage t see where to do it for the Fibre, I seem to only be able to modify the order, not cancel it.
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1 year ago
Hello @AdamWThame,

I’m sorry I sent the wrong link. Please use this form for the cancellation.

If you need any help with that, please let me know and add your phone number to the profile.

Kind regards

Belana
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