Would like to cancel my order

3 years ago

I ordered internet /TV service about a week ago that i would like to cancel. I have not received an order confirmation email. I do have an order number. 

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    • 3 years ago

      If you have ordered online or via phone, you have a right of withdrawal within 14 days after you got the "Auftragsbestätigung", order confirmation. Use the "Kontaktformular für Festnetz" (www.telekom.de/widerruf) and enter your personal details.

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      3 years ago

      Thank you.

      However, I do not see a customer number anywhere here. I have the Internet-Eingangsnummer, and that's it. Is there another email I have to wait for? 

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      3 years ago

      @Phoenix18 Yes, please wait for the Auftragsbestätigung. 

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      3 years ago

      Good morning @Phoenix18 and welcome to our Telekom hilft Community.

      That is very unfortunate that you want to leave us. 

      Is there a way to change your mind?

      Let me know if you need further assistance.

      I'm happy to hear from you.

      Kind regards,

      Martin Bo.

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