Would like to cancel my order
3 years ago
I ordered internet /TV service about a week ago that i would like to cancel. I have not received an order confirmation email. I do have an order number.
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3 years ago
If you have ordered online or via phone, you have a right of withdrawal within 14 days after you got the "Auftragsbestätigung", order confirmation. Use the "Kontaktformular für Festnetz" (www.telekom.de/widerruf) and enter your personal details.
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3 years ago
Thank you.
However, I do not see a customer number anywhere here. I have the Internet-Eingangsnummer, and that's it. Is there another email I have to wait for?
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3 years ago
@Phoenix18 Yes, please wait for the Auftragsbestätigung.
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3 years ago
Good morning @Phoenix18 and welcome to our Telekom hilft Community.
That is very unfortunate that you want to leave us.
Is there a way to change your mind?
Let me know if you need further assistance.
I'm happy to hear from you.
Kind regards,
Martin Bo.
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