Ich benötige Telekom Telefonservice für meine Wohnung
vor 3 Jahren
In English:
I have a new contract with the internet service. But when they checked the telephone line in the building, they said that the connection from their system to the distribution box is good, but the connection between the distribution box to the TAE socket in my apartment was broken.
How can I have an appointment with the Telekom technician?
Best Regards.
===
Google translated. ^^
Ich habe einen Vertrag mit einem neuen Internetdienst, aber als sie die Telefonleitung im Gebäude überprüften, sagten sie, dass die Verbindung von ihrer Anlage zum Verteilerkasten gut ist, aber die Verbindung zwischen dem Verteilerkasten und der TAE -Steckdose in meiner Wohnung war kaputt.
Wie kann ich einen Termin mit dem Telekom-Techniker vereinbaren?
====
MfG
H. Phi, Tran
364
8
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vor 3 Jahren
First you should contact the company that rents you this appartment, because they would have to pay for this and they might use a different company to fix this cable.
2
Antwort
von
vor 3 Jahren
I had called the landlord (Hausmeister). But they said that I should call Telekom because it is a Telekom issue.=))))
Is there any law related to this problem, who should take responsibility for the end-line connection of my appartment?
Best
Antwort
von
vor 3 Jahren
[...] Is there any law related to this problem, who should take responsibility for the end-line connection of my appartment? [...]
[...]
Is there any law related to this problem, who should take responsibility for the end-line connection of my appartment? [...]
There is a verdict from the Bundesgerichtshof (BGH), the highest court short of the Bundesverfassungsgericht (constitutional court) in Germany.
As I understand (mind you, I'm not a lawyer), the court ultimately decided that, if the appartment had a phone socket when it was rented to you and unless there are any provisions in the lease, then it is the landlord's obligation to maintain the phone wiring within the property.
See here for details, German language, obviously.
Uneingeloggter Nutzer
Antwort
von
vor 3 Jahren
Hello and good morning @tranhoangphi ! Welcome to our community.
That sounds really unpleasent. Can you please fill in your data in your profile? I want to try to help you after a detailed look.
Kind regards Sven Ö.
4
Antwort
von
vor 3 Jahren
So who's customer are you then? Does that mean that there's just one line for the entire building which is used by all inhabitants? Is that building a dormitory, a house in multiple occupancy or something alike?
Antwort
von
vor 3 Jahren
In the building (many houses inside), I think only the "verteilerkasten" was provided by Telekom.
Antwort
von
vor 3 Jahren
legally, it is as @KarstenS5 described and @lejupp explained:
Fixing the inhouse line lies within the responsibility of the property's owner.
It would be possible to let our field service fix it, but we would need a document signed by the owner allowing us to charge them for the repair.
Furthermore, as @KarstenS5 wrote, most real estate companies have permanent partner companies for all kind of maintenance work.
I'm sorry, but in this case, even though the janitor (Hausmeister) has told you else, the landlord (Vermieter/Hausbesitzer) is in charge here.
Kind regards
Anna J.
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