Ich benötige Telekom Telefonservice für meine Wohnung

vor 3 Jahren

In English:

I have a new contract with the internet service. But when they checked the telephone line in the building, they said that the connection from their system to the distribution box is good, but the connection between the distribution box to the TAE socket in my apartment was broken.
How can I have an appointment with the Telekom technician?

Best Regards.

===

Google translated. ^^

Ich habe einen Vertrag mit einem neuen Internetdienst, aber als sie die Telefonleitung im Gebäude überprüften, sagten sie, dass die Verbindung von ihrer Anlage zum Verteilerkasten gut ist, aber die Verbindung zwischen dem Verteilerkasten und der TAE -Steckdose in meiner Wohnung war kaputt.

Wie kann ich einen Termin mit dem Telekom-Techniker vereinbaren?

====

MfG

H. Phi, Tran

 

364

8

  • vor 3 Jahren

    First you should contact the company that rents you this appartment, because they would have to pay for this and they might use a different company to fix this cable.

    2

    Antwort

    von

    vor 3 Jahren

    I had called the landlord (Hausmeister). But they said that I should call Telekom because it is a Telekom issue.=))))

    Is there any law related to this problem, who should take responsibility for the end-line connection of my appartment?

    Best

     

    Antwort

    von

    vor 3 Jahren

    tranhoangphi

    [...] Is there any law related to this problem, who should take responsibility for the end-line connection of my appartment? [...]

    [...]

    Is there any law related to this problem, who should take responsibility for the end-line connection of my appartment? [...]

    tranhoangphi

    [...]

    Is there any law related to this problem, who should take responsibility for the end-line connection of my appartment? [...]


    There is a verdict from the Bundesgerichtshof (BGH), the highest court short of the Bundesverfassungsgericht (constitutional court) in Germany.

     

    As I understand (mind you, I'm not a lawyer), the court ultimately decided that, if the appartment had a phone socket when it was rented to you and unless there are any provisions in the lease, then it is the landlord's obligation to maintain the phone wiring within the property.

     

    See here for details, German language, obviously.

    Uneingeloggter Nutzer

    Antwort

    von

  • vor 3 Jahren

    Hello and good morning @tranhoangphi ! Welcome to our community. Fröhlich

    That sounds really unpleasent. Can you please fill in your data in your profile? I want to try to help you after a detailed look. Fröhlich

    Kind regards Sven Ö.



    4

    Antwort

    von

    vor 3 Jahren

    So who's customer are you then? Does that mean that there's just one line for the entire building which is used by all inhabitants? Is that building a dormitory, a house in multiple occupancy or something alike?

    Antwort

    von

    vor 3 Jahren

    In the building (many houses inside), I think only the "verteilerkasten" was provided by Telekom.

    Antwort

    von

    vor 3 Jahren

    Hi @tranhoangphi,

    legally, it is as @KarstenS5 described and @lejupp explained:

    Fixing the inhouse line lies within the responsibility of the property's owner.
    It would be possible to let our field service fix it, but we would need a document signed by the owner allowing us to charge them for the repair.

    Furthermore, as @KarstenS5 wrote, most real estate companies have permanent partner companies for all kind of maintenance work.
    I'm sorry, but in this case, even though the janitor (Hausmeister) has told you else, the landlord (Vermieter/Hausbesitzer) is in charge here. Traurig

    Kind regards
    Anna J.

    Uneingeloggter Nutzer

    Antwort

    von

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