The tehnician from Telekom came, only to observe the fiber optic box was not installed properly, but right next to the heating system of the building and refused to do any further installation on grounds of fire hazard. He then told me I need to contact Telekom about this, because he cannot help further.

Hi there,

Thank you for reading this in English.

I wanted a new Telekom fiber optic contract last year. I entered my address on Telekom website and it (still) says that the building is connected to the fiber link - FTTH . I called and discussed via chat and was told the building is connected.

Good, then I signed the contract and arranged for the installation to take place on December 23rd, 2025. 

The tehnician from Telekom came, only to observe the fiber optic box was not installed properly, but right next to the heating system of the building and refused to do any further installation on grounds of fire hazard. He then told me I need to contact Telekom about this, because he cannot help further.

I then called Telekom, and they told me that January 26th 2026 is the next date when they can come and install the fiber optic box properly.

Me: What do I do in the meanwhile, because I don't have internet and was expecting installation to occur today.

Telekom: Well, you can ask your friends for an unlimited SIM card or you can pay 60 EUR/month for an unlimited plan from us.

Me: Who's to blame for the improper installation of the fiber optic box, even though on your website, it shows installed?

Telekom: Well, it's a company we work with. 

Me: So why do I have to pay for your mistakes?

Telekom: Ok we have Magenta Zuhause Schenllstart for you.

Later that evening, I went to grab the Schnellstart from a Telekom Shop.

A few days later, I started to test it and the small Huawei modem (any security concerns??), and the speed is quite slow.

As a comparison, my Samsung S23 Ultra, with also a Telekom SIM pulls 200-300 Mbps, while this modem does 60-70 Mbps.

Anticipating this, I got a Telekom Speedport Pro Plus from a friend. As it turns out, the SIM card I was provided in the Schenllstart package doesn't work with the Speedport Pro Plus. 

I then called Telekom, with the hope that they can provision this SIM card to actually work with the Speedport Pro Plus. After a few hours, the conclusion is that they cannot help me with anything (free of charge).

I find this incredibly frustrating and unprofessional, and I'm here, asking for a second option and an alternative solution, because now I'm stuck with a 60 GB plan every 3 months with a 60-70 Mbps, which like I said, it's slower then my god damn phone.

I am expecting that on January 26th, some other issue occurs and this installation keeps getting prolonged.

Thank you for your attention to this matter!

So why do I have to pay for your mistakes?

Hi there,

Thank you for reading this in English.

I wanted a new Telekom fiber optic contract last year. I entered my address on Telekom website and it (still) says that the building is connected to the fiber link - FTTH . I called and discussed via chat and was told the building is connected.

Good, then I signed the contract and arranged for the installation to take place on December 23rd, 2025. 

The tehnician from Telekom came, only to observe the fiber optic box was not installed properly, but right next to the heating system of the building and refused to do any further installation on grounds of fire hazard. He then told me I need to contact Telekom about this, because he cannot help further.

I then called Telekom, and they told me that January 26th 2026 is the next date when they can come and install the fiber optic box properly.

Me: What do I do in the meanwhile, because I don't have internet and was expecting installation to occur today.

Telekom: Well, you can ask your friends for an unlimited SIM card or you can pay 60 EUR/month for an unlimited plan from us.

Me: Who's to blame for the improper installation of the fiber optic box, even though on your website, it shows installed?

Telekom: Well, it's a company we work with. 

Me: So why do I have to pay for your mistakes?

Telekom: Ok we can provide Magenta Zuhause Schenllstart as a temporary solution for you.

Later that evening, I went to grab the Schnellstart from a Telekom Shop.

A few days later, I started to test it and the small Huawei modem (any security concerns??), and the speed is quite slow.

As a comparison, my Samsung S23 Ultra, with also a Telekom SIM pulls 200-300 Mbps, while this modem does 60-70 Mbps.

Anticipating this, I got a Telekom Speedport Pro Plus from a friend. As it turns out, the SIM card I was provided in the Schenllstart package doesn't work with the Speedport Pro Plus. 

I then called Telekom, with the hope that they can provision this SIM card to actually work with the Speedport Pro Plus. After a few hours, the conclusion is that they cannot help me with anything (free of charge).

This Magenta Zuhause Schenllstart feels like a joke and I find this incredibly frustrating and unprofessional, and I'm here, asking for a second option and an alternative solution, because now I'm stuck with a 60 GB plan every 3 months with a 60-70 Mbps, which like I said, it's slower than my goddamn phone.

I am expecting that on January 26th, some other issue occurs and this installation keeps getting prolonged.

Thank you for your attention to this matter!