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vor 2 Stunden
Hello @GregDA,
thank you very much for the pleasant call. As discussed, here is the link https://www.telekom.de/kontakt/e-mail-kontakt/festnetz/kuendigung to cancel your contract due to your relocation outside of Germany. You can also upload your proof of relocation through the same link.
If you need any further assistance, I am always here to help.
Kind regards
Khaled
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vor 2 Stunden
Thank you for your call @Khaled A.
As exchanged I will share with you my new registration that will confirm my move to the new city in Germany associated with the contract I shared with your team last week.
It will be the proof that I have relocated in Germany but in a temporary serviced apartment without possibility to use my own internet contract.
Please let me know if I missed anything from our exchange.
I will shared the anmeldung from the week of the 15th of December.
Once again thank you for your support
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vor einer Stunde
Hello @GregDA,
you are welcome.
Yes, as you have the
Abmeldebestätigung, send it to us.
If you need any help, don't hesitate to contact us.
Kind regards
Khaled
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vor einer Stunde
Dear @Khaled A. ,
Thank you for your follow-up. To clarify my situation:
Therefore, I will not be able to use my current Telekom contract at the new address.
Could you please confirm in writing that my termination request will be processed as a domestic relocation with special termination rights, and not as an international move?
Let me know if you need any additional information from my side.
Thank you for your support
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vor 24 Minuten
Dear @GregDA,
yes, don't worry.
Please send us a document proving that a contract exists at the new address, as well as the registration confirmation, then we will terminate the contract for one month.
Kind regards Khaled
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