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2 months ago
Which contract do you have, which router and other networking devices do you use? Is your PC connecting via Wi-Fi or LAN? Does your router lose the DSL sync when this happens (check the system log? If this happens only in the evening, the culprit might be a device causing electrical interference. A defective power adapter or even a low quality LED bulb (im your flat or in the neighbourhood) can cause this if you have a SVDSL (MagentaZuhause XL) connection.
You should first inititiate a line check via the Kundencenter website and report an incident if necessary.
Best wishes,
Thomas
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2 months ago
On my cellphone by the way! Landline is not set up.
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2 months ago
Thank you very much for the pleasant call @user_gzgy2h,
So the technician will come tomorrow & please write if everything is fine after that. 🙂
Sincerely,
Johannes
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2 months ago
Hi @user_gzgy2h,
I just want to ask if everything is working properly by now.
If you need further assistance, please let us know.
Kind regards
Louisa
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2 months ago
Hi @user_gzgy2h, @teezeh mentioned the most likely scenarios.
But I will gladly check your connection on our end. When would be a good time for quick call?
During the call I will ask for the customer number Kundennummer and the last six digits of you IBAN.
Sören
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2 months ago
Thanks for your answer Sören and Johannes. You can call anytime, the sooner the better :) Thank you.
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