Internet connection drops repeatedly
vor 23 Stunden
It has happened 3 evenings in a row now during video meetings, that the internet connection drops repeatdly (10 times in an hour). No issue during afternoon meetings. Any advice? Thank you.
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vor 23 Stunden
Which contract do you have, which router and other networking devices do you use? Is your PC connecting via Wi-Fi or LAN? Does your router lose the DSL sync when this happens (check the system log? If this happens only in the evening, the culprit might be a device causing electrical interference. A defective power adapter or even a low quality LED bulb (im your flat or in the neighbourhood) can cause this if you have a SVDSL (MagentaZuhause XL) connection.
You should first inititiate a line check via the Kundencenter website and report an incident if necessary.
Best wishes,
Thomas
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vor 21 Stunden
Hi @user_gzgy2h, @teezeh mentioned the most likely scenarios.
But I will gladly check your connection on our end. When would be a good time for quick call?
During the call I will ask for the customer number Kundennummer and the last six digits of you IBAN.
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