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vor 8 Monaten
@Omomary : I have forwarded your problem to the Telekom team. Please wait.
Regards Ulrich
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vor 8 Monaten
Thank you for the pleasant call @Omomary
I know that there is never a good time for the internet to go down. My colleagues already made a technician appointment for 5th March.
You are trying to get a MagentaZuhause Schnellstart in your local Telekom Shop. If you have further questions let me know.
Sören
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vor 2 Monaten
Hello, I'll be moving to a new address from start of October and would like to request for glass Fiber connection in the new apartment. Also my internet connection is so shitty its frustrating. I really wish I can cancel already! Its really unfair paying over 50 Euros Monthly and the connection is so bad I cant even stream a movie with it. Please help
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vor 2 Monaten
Thank you very much for the pleasant conversation earlier. 🙂
As we discussed, fiber-optic service is already available in the building and in some apartments at the new address. Please check to see if there’s already a fiber-optic outlet in your apartment. I’ll call you again tomorrow to follow up on this.
I’ve reconfigured the connection on your current line. Please see if things run more smoothly after that. If not, please reset the router to its factory settings. 🙂
Best regards
Timur
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vor 2 Monaten
Thank you very much for another pleasant conversation. 🙂
As discussed, I’ve scheduled the move to the new address. Since there isn’t a fiber-optic outlet in the apartment yet, another technician visit will be necessary. You’ve already received the appointment request via email.
Have a nice day.
Best regards
Timur
Hinweis:
von
vor 2 Monaten
Hello and thanks for your call. I got a letter titled order confirmation which states I have ordered for Fiber Optics 150 which I do not understand.
I currently have this Fiber Optics 150 contract and do not wish to change it. I am just requesting for a continuation of my current contract in the new address I am moving to.
Can you please clarify and rectify this as I have been a victim of this before and definitely do not want a repeat of it.
Looking forward to your reply.
Thanks
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vor 2 Monaten
Thank you very much for another pleasant conversation. 🙂
As discussed, I’ve scheduled the move to the new address. Since there isn’t a fiber-optic outlet in the apartment yet, another technician visit will be necessary. You’ve already received the appointment request via email.
Have a nice day.
Best regards
Timur
Hinweis:
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von
vor 2 Monaten
Hello and thanks for your call. I got a letter titled order (Order number: 260903-PSM-NPTMCS) confirmation which states I have ordered for Fiber Optics 150 which I do not understand.
I currently have a Fiber Optics 150 contract and do not wish to change it as I have no wish to start another 24 months contract. I am just requesting for a continuation of my current contract in the new address I am moving to.
Can you please clarify and rectify this as I have been a victim of this before and definitely do not want a repeat of it.
Looking forward to your reply.
Thanks
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Uneingeloggter Nutzer
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vor 2 Monaten
Hello and thanks for your call. I got a letter titled order confirmation (Order number: XXXXX) which states I have ordered for Fiber Optics 150 which I do not understand.
I currently have a Fiber Optics 150 contract and do not wish to change it as I have no wish to start another 24 months contract . I am just requesting for a continuation of my current contract in the new address I am moving to.
Can you please clarify and rectify this as I have been a victim of this before and definitely do not want a repeat of it.
Looking forward to your reply.
Thanks
0
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von
vor 14 Tagen
Hey @Omomary,
I can not detect any issues in your network right now. One possibility could be that there's an issue in your internal home network. Could you try to swap the cable which is in between your fiber modem and router?
Kind regards
Christoph
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von
vor 14 Tagen
Swap? How? I'm using the cable that came with the telekon router and modem
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vor 14 Tagen
Hi @Omomary,
the Idea was, that you could another cable just in case that the cable has an issue. So, any other cable, it is just for testing.
Otherwise, it may get pretty complicated to look for the reason in your WiFi because there are many possible influences.
Sincerely,
Johannes P.
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